Dawn ( Nikki ) Douglass
Pagosa Springs,CO
Summary
Dynamic professional with extensive experience in cafe operations at The Springs Resort, excelling in customer experience management and staff training. Proven ability to enhance service quality and operational efficiency, while ensuring compliance with health and safety regulations. Committed to fostering a collaborative team environment and delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Cafe Supervisor
The Springs Resort
06.2019 - 08.2025
- Assisted in daily cafe operations, ensuring smooth service delivery and customer satisfaction.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Supported team members by learning coffee preparation techniques and menu items efficiently.
- Engaged with customers to provide product recommendations and address inquiries effectively.
Owner/Operator
LeDawnHomes Residential Cleaning
03.2008 - 10.2015
- Developed and implemented operational processes to enhance efficiency and service quality.
- Managed day-to-day business activities, ensuring smooth operations and customer satisfaction.
- Trained and mentored staff, fostering a collaborative environment and improving team performance.
- Oversaw inventory management, optimizing stock levels to reduce costs and prevent shortages.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
GED -
Arroyo Grande High School
Arroyo Grande, CASkills
- Coffee shop operations
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Customer experience management
- Staff management
- Scheduling
- Employee scheduling
Timeline
Cafe Supervisor
The Springs Resort
06.2019 - 08.2025
Owner/Operator
LeDawnHomes Residential Cleaning
03.2008 - 10.2015
GED -
Arroyo Grande High School
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