Dawn R. Champion
New York,NY
Summary
Self-assured, disciplined Program Leader with more than 10 years experience working for after school and summer camps organizations. Flexible and poised promoting well-developed skills in varies areas. Goal-oriented professional well-versed in operational practices and regulatory requirements of varies environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
School Support Aide
NYC Department of Education/ Bronx School for Law, Government of Justice
01.2017 - Current
- Work closely with the Dean's office to observe and guide students' behavior, provide crisis intervention and restore equilibrium, assist staff and monitor cafeteria and hallways ensuring student safety.
PS M247 Dual Language/Summer Camp Program Leader/ After School All Stars
After-School All-Stars
07.2022 - 08.2022
- Lesson planning, fun activities, global warming, social emotional through art and dancing, field trips, poetry, photography, games and group projects.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
After School Program Leader
After-School All-Stars/P.S. 125
09.2021 - 08.2022
- Works with students individually and in groups assisting with specific instructional or learning tasks, organizes work areas, prepares materials, takes attendance, assists with routine clerical duties, and maintains a neat environment.
- Managed behavioral issues and used positive behavior strategies for groups of up to [25)students.
- Supervised up to [30] students during outdoor exercise periods, monitoring group and individual safety.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Addressed diverse learning needs by adapting lesson plans to accommodate different learning styles and abilities.
After School Program Leader
After-School All-Stars program/ P.S. 125
10.2020 - 06.2021
- Works with students individually and in groups, organizes work areas, prepares materials, assists with routine clerical duties, and supervises students.
- Managed behavioral issues and used positive behavior strategies for groups of up to [5] students.
- Supervised up to [19)students during outdoor exercise periods, monitoring group and individual safety.
Group Leader
Inwood Community Inc. Summer camp program
07.2019 - 08.2019
- Created and implemented educational programs for youth, supervised summer youth workers, engaged students in curriculum and activities.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Monitored team performance to identify productivity improvement opportunities.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and executed training programs, elevating team skills and performance.
Group Mentor
The Education Alliance/ P.S. 140 summer camp
07.2018 - 08.2018
- Taught second grade students self-awareness, healthy habits, and involved them in community activities.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Group Mentor Specialist/ Acting Program Coordinator/After School Program
The Education Alliance Boys & Girls Club
01.2017 - 01.2018
- Oversaw staff, students, and lesson plans, provided homework help, and facilitated meetings.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Promoted culture of continuous learning and development, leading to higher retention rates among mentees.
Group Leader/Counselor
Project BOOST/Bronx Institute at Lehman College
01.2016 - 01.2017
- Managed classes, provided support to students and staff, prepared reports, and trained new staff.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Boosted project completion rates with strategic planning and effective resource allocation.
- Led cross-functional team to innovate solutions, enhancing customer satisfaction and loyalty.
- Reviewed production schedules and streamlined processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Safety Supervisor/ Group Leader
Fordham University/ Bronx Institute at Lehman College Summer Program
07.2016 - 08.2016
- Oversaw interns, classrooms, and supplies, offered crisis intervention, and managed classrooms
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
Counselor
Project BOOST/ The Bronx School for Law, Government, Justice
06.2015 - 09.2015
- Provided life skills, book club, current events, and supervised field trips.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
Safety and Support Aide
Weston United Community Renewal, Inc
11.2013 - 07.2014
- Monitored individuals entering and exiting the building, secured safety, and communicated incident reports.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Part-time Community Residential I& II Counselor
Comunilife, Inc
08.2013 - 11.2013
- Role modeled positive behaviors for clients and monitored administration of medication.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Guided clients in development of personal goals and strategies for achieving them.
- Designed and implemented prevention programs that addressed community mental health needs.
Case Aide/ Internship
Edwin Gould Services
02.2013 - 11.2013
- Collaborated with Case Planner, referred clients to outside providers, and conducted visits.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Conducted outreach efforts within the community to raise awareness about available services provided by the organization.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Facilitated outreach activities to build community awareness.
- Monitored and evaluated impact of social services on community.
- Coordinated with local government to provide resources to clients.
- Implemented and developed programs to address poverty and inequality.
Administrative Aide/ Internship
The Puerto Rican Family Institute, Inc
09.2012 - 12.2012
- Helped families referred from ACS, scheduled appointments, and ensured participants qualified for assistance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Supported human resources initiatives by assisting with recruitment efforts, employee evaluations, and policy enforcement.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Facilitated smooth transitions during staffing changes with efficient onboarding procedures for new hires.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Secretary Level III B/ Office Manager
NYC Department of Mental Health and Hygiene
09.2001 - 05.2010
- Ensured office efficiency, oversaw contracts, authorized deliveries, and trained staff.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Masters of Science in Human Services (Present) - HUMAN SERVICES
Boricua College
New York, NY09.2025
Bachelor of Science in Human Services -
Boricua College
Bronx, NY12.2013
Associate Degree in Liberal Arts of science in Social Services -
Boricua College
Bronx, NY12.2012
Skills
- Training (4 years)
- Community outreach (10 years)
- Mental health (4 years)
- CPR
- Management (5 years)
- Powerpoint
- Microsoft Excel
- Data Entry
- Office Experience
- Negotiation
- Crisis Intervention (3 years)
- Case Management (3 years)
- Meeting Facilitation
- Human Resources (2 years)
- Administrative Experience
- English
- Social Work (2 years)
- Communication skills
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Management
- Crisis and domestic intervention
- Community outreach analyst
- Social Service skills
- Leadership and training skills
- Ability to work well under pressure
- Administrative skills/Microsoft
- Experience working with Mental Health, Substance Abuse, Homeless and Special Needs population
- Stages of Change
- Trauma Informed Care
- Community events and programs
- Knowledge of Entitlements, parent coordinator, family outreach, CAASS, Jupiter, remote learning, attendance, library assistance, class management, policies and regulations
- Very disciplinary
- Community outreach
- Activity Planning
- Program activities
- Relationship Building
- Classroom Management
- Staff Supervision
- Progress Monitoring
- Staff Evaluation
- Staff recruitment
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Parental Communication
- Health and Safety Regulations
Certification
CPR Certification
Assessments
- Building relationships for childcare providers, Completed, 05/01/19
- HR: Compensation & benefits, Proficient, 06/01/20
- Work motivation, Proficient, 07/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PS M247 Dual Language/Summer Camp Program Leader/ After School All Stars
After-School All-Stars
07.2022 - 08.2022
After School Program Leader
After-School All-Stars/P.S. 125
09.2021 - 08.2022
After School Program Leader
After-School All-Stars program/ P.S. 125
10.2020 - 06.2021
Group Leader
Inwood Community Inc. Summer camp program
07.2019 - 08.2019
Group Mentor
The Education Alliance/ P.S. 140 summer camp
07.2018 - 08.2018
School Support Aide
NYC Department of Education/ Bronx School for Law, Government of Justice
01.2017 - Current
Group Mentor Specialist/ Acting Program Coordinator/After School Program
The Education Alliance Boys & Girls Club
01.2017 - 01.2018
Safety Supervisor/ Group Leader
Fordham University/ Bronx Institute at Lehman College Summer Program
07.2016 - 08.2016
Group Leader/Counselor
Project BOOST/Bronx Institute at Lehman College
01.2016 - 01.2017
Counselor
Project BOOST/ The Bronx School for Law, Government, Justice
06.2015 - 09.2015
Safety and Support Aide
Weston United Community Renewal, Inc
11.2013 - 07.2014
Part-time Community Residential I& II Counselor
Comunilife, Inc
08.2013 - 11.2013
Case Aide/ Internship
Edwin Gould Services
02.2013 - 11.2013
Administrative Aide/ Internship
The Puerto Rican Family Institute, Inc
09.2012 - 12.2012
Secretary Level III B/ Office Manager
NYC Department of Mental Health and Hygiene
09.2001 - 05.2010
Masters of Science in Human Services (Present) - HUMAN SERVICES
Boricua College
Bachelor of Science in Human Services -
Boricua College
Associate Degree in Liberal Arts of science in Social Services -
Boricua College
CPR Certification
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