Dawn R. Heath
Senior Training Program Manager & Instructional Designer
Aurora,CO
Summary
Experienced leader in program development, project management and adult learning methodologies with over 20 years of experience translating intricate technology trends and processes to hands-on learning programs. Excellent understanding of organizational strategies and implementation of new initiates. Results-driven, self-motivated and innovative Healthcare Professional committed to patient safety and end-user satisfaction with attention to detail.
Overview
5
5
years of post-secondary education
2
2
Certifications
20
20
years of professional experience
Work History
Sr. Technology Trainer
Children's Hospital Of Colorado
Aurora, CO
2012 - Current
- Individually created and maintained multiple new hire training programs.
- Served as a training project manger for over 30+ projects, assessing, and driving for results in partnership with a variety of internal team members.
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leadership.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Facilitated meetings on a daily basis with IT project managers, department leads, trainers and key provider leadership.
- Served as a department lead for all training programs and platforms. Continuously implemented successful process improvement strategies.
- Migrated 26 training courses to a virtual platform in 2 weeks due to the COVID 19 pandemic.
- Researched, presented and implemented new software innovation strategies for training projects. Approved by leadership and deployed to 7,000 users.
- Served as a EMR workflow expert. Individually trained over 15,000 employees across Epic applications.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
MBA -
Webster University
St Louis, MO 05.2005 - 06.2006
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL 01.2002 - 04.2004
Associate of Science - Military Information Systems Technology
Community College of The Air Force
Montgomery, AL 01.2000 - 01.2002
Skills
Project Planning and Development
Advanced problem solving
Instructional Design
Curriculum Development
Learning Strategies
Team leadership and direction
Proficient in Microsoft
Accomplishments
- Peer Leadership Graduate at Children's Hospital of Colorado.
- Classified as a "high performer" in yearly evaluations.
- Received Training Manager of the year for Allied Command Europe on 2001 & 2002.
Certification
Epic Certification EpicCare Ambulatory
Timeline
Epic Certification Phoenix
04-2021
Epic Certification EpicCare Ambulatory
12-2020
MBA -
Webster University
05.2005 - 06.2006
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
01.2002 - 04.2004
Associate of Science - Military Information Systems Technology
Community College of The Air Force
01.2000 - 01.2002
Sr. Technology Trainer
Children's Hospital Of Colorado
2012 - Current