DawnShana Walker
Chesapeake,VA
Summary
Exceptional Customer Service professional with over 7 years of experience. Developed competence from call centers, assisting in the community and servicing clients in the beauty industry. Passionate about providing integral service to customers while helping businesses reach their top goals.
Overview
8
8
years of professional experience
Work History
Hairstylist Suite Renter
Self-employed
06.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Input income and expense details into database to track business finances and address variances.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Initiate 3-7 hours of conversation while servicing & styling clients.
Delivery Onboarding Specialist (Temp)
Gopuff
02.2022 - 08.2022
- Assisted over 30 Delivery Partners daily with questions related to onboarding, account, pay, background checks, and deliveries.
- Learned and mastered multiple systems (knowledge base, internal tools, CRMs)
- Followed support logic to ensure that partners receive same support experience, and their problems are solved quickly and correctly.
City Carrier Assistant
United States Postal Service
07.2017 - 06.2019
- Maintained highest level of customer care, while demonstrating friendly and cooperative characteristics out in surrounding communities.
- Memorized numerous of 8-hour routes with 100% delivery accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Order Entry Representative
QVC
01.2016 - 07.2017
- Daily processed over 70 customer orders in line with established policies and procedures.
- Upselling and gaining customers interest in additional products to meet sales quota.
- Complied with data integrity and security policies.
Education
Diploma -
Oscar F. Smith High School
Chesapeake, VA06.2012
Skills
- Ability to rapidly learn new skills and behaviors in response to changing circumstances
- Thrive in high-stress environments
- Excellent interpersonal communication
- Computer knowledge and internet navigation skills
Timeline
Delivery Onboarding Specialist (Temp)
Gopuff
02.2022 - 08.2022
Hairstylist Suite Renter
Self-employed
06.2019 - Current
City Carrier Assistant
United States Postal Service
07.2017 - 06.2019
Order Entry Representative
QVC
01.2016 - 07.2017
Diploma -
Oscar F. Smith High School