Cooking, Traveling, Reading, Writing
DAWN T JACKSON
Trenton,NJ
Summary
To provide quality service as a professional to an organization that offers opportunities for advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Caregiver
The Birches
Newtown
12.2016 - Current
- Assists, with daily living activities, delivering meals to patients, turning and
- Ambulating, providing water and nutrients between meals, help personal hygiene
- Bed pans, baths, shampoos and showers
- Check vitals, record information and
- Observe
- Assists nurses and other staff as needed.
Village, Floral Vale, Caregiver
04.2016 - 11.2016
- Assists with daily living activities, delivering meals to patients, turning and
- Ambulating, providing water and nutrients between meals, help with personal hygiene
- Bed pans, baths, shampoos and showers
- Check vitals, record information and
- Observe
- Assists nurses and other staff as needed.
STATE OF NJ MOTOR VEHICLES COMMISSION
02.1987 - 12.2012
- Process customer information, direct input into database, analyzing,
- Reviewing, retrieving documents, corrections, updating, and verifying
- Responsible
- For accuracy speed, deadlines, and volunteer for overtime and maintained
- Attendance, also monitor phone lines for inbound and outbound calls.
ENTRY/CSR TEAM LEAD
EDUCATION TESTING SERVICE
08.1995 - 07.2009
- Responsible for processing and posting standardized test scores, processing
- Payments
- Resolve discrepancies with various Financial Institutions, managed and
- Maintained client records and files, also Team Lead for night shift of 10- 20 employees.
CLERK TYPIST/TEAM LEAD
NJ DEPT OF PERSONNEL
08.1986 - 02.1987
- Processing applications, mail and microfilm
- Typing, filing, word processing,
- Heavy phone involvement with public and local government, inbound and outbound
- Utilize excellent verbal and written communication skills
- Also managed timesheets
- And time sensitive records and scores, participated in administering State Mandated
- Test for employment.
Medicatation Technician
Birches Of Newtown
Newtown, PA
02.2016 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reviewed patient progress to document effects of any prescribed medication.
- Turned and repositioned patients to prevent bedsores.
- Monitored medication storage area to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of Number+ residents under long-term care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Residential Counselor
Lenape Valley Foundation
Doylestown, PA
12.2022 - Current
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Monitored and documented client progress toward meeting goals and objectives.
- Solved grievances and complaints by collaborating with residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Education
Diploma - undefined
Trenton Central High School
Clerical Skills Training Program - undefined
Mercer County Community College
01.1985 - 01.1986
undefined
Harris Career Business School
01.2011 - 01.2013
Health Sciences/Nursing
Mercer County Community College
01.2017 - Current
Skills
undefined
Accomplishments
- SKILLS
Certification
First Aid/CPR Certified
Interests
Timeline
First Aid/CPR Certified
02-2023
Residential Counselor
Lenape Valley Foundation
12.2022 - Current
Health Sciences/Nursing
Mercer County Community College
01.2017 - Current
Caregiver
The Birches
12.2016 - Current
Village, Floral Vale, Caregiver
04.2016 - 11.2016
Medicatation Technician
Birches Of Newtown
02.2016 - Current
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Harris Career Business School
01.2011 - 01.2013
ENTRY/CSR TEAM LEAD
EDUCATION TESTING SERVICE
08.1995 - 07.2009
STATE OF NJ MOTOR VEHICLES COMMISSION
02.1987 - 12.2012
CLERK TYPIST/TEAM LEAD
NJ DEPT OF PERSONNEL
08.1986 - 02.1987
Clerical Skills Training Program - undefined
Mercer County Community College
01.1985 - 01.1986
Diploma - undefined
Trenton Central High School
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