Dawnyae Warren
Atlanta,GA
Summary
Sales and service-driven professional with 8+ years of experience delivering world-class customer service in fast-paced, client-facing environments. Proven ability to remain calm under pressure, follow strict compliance procedures, and communicate clearly with diverse populations. Adept at working irregular schedules, traveling frequently, and supporting customers with professionalism, empathy, and cultural awareness. Seeking a Flight Attendant position to deliver a safe, elevated passenger experience on domestic and international flights.
Overview
8
8
years of professional experience
Work History
Renewal Analyst
Accuris Tech
01.2024 - Current
- Delivered consistent, high-quality customer experiences while managing 135 accounts simultaneously in a fast-paced environment
- Followed strict compliance, documentation, and procedural standards while handling time-sensitive client needs
- Communicated complex information clearly and professionally, ensuring customer understanding and satisfaction
- Demonstrated attention to detail, adaptability, and composure under pressure
Customer Success Manager / Account Executive
Ride Again Rentals
06.2022 - 01.2024
- Traveled daily to 3 locations, demonstrating schedule flexibility and adaptability to changing environments
- Onboarded and educated customers on procedures, expectations, and safety-related information
- Maintained a professional appearance and demeanor while interacting with a diverse customer base
- Resolved customer concerns calmly and effectively while maintaining brand trust and service standards
- Collaborated within a team-based environment to ensure seamless service delivery
Key Client Account Specialist
Brulin Holding Company
07.2020 - 04.2022
- Conducted in-person and virtual presentations to diverse audiences, ensuring clear, effective communication
- Managed multiple priorities simultaneously while maintaining accuracy, professionalism, and customer focus
- Supported operational initiatives across multiple geographic locations, traveling daily to 5 locations reinforcing organizational compliance and safety standards
Sales Specialist / Account Manager
Ritter Insurance Marketing
06.2018 - 01.2020
- Delivered customer support in high-volume, performance-driven environments
- Built rapport quickly while maintaining professionalism and emotional intelligence
- Managed challenging customer interactions with patience, empathy, and composure
Education
Bachelor of Science - International Business Management/ Marketing
Salisbury University
Salisbury, Maryland, MDAssociate of Arts - Hospitality And Tourism Management
Thomas Edison Vocational School
Silver Spring, MDSkills
- KPI analysis
- Trend modeling
- Trend forecasting
- BI dashboards
- Passenger Safety & Compliance
- Customer Experience Excellence
- Clear, Professional Communication
- Calm Under Pressure
- Team-Based Collaboration
- Conflict Resolution & De-Escalation
- Cultural Sensitivity
- Adaptability & Flexibility
- Fast-Paced Environment Navigation
Languages
Spanish
Limited Working
Timeline
Renewal Analyst
Accuris Tech
01.2024 - Current
Customer Success Manager / Account Executive
Ride Again Rentals
06.2022 - 01.2024
Key Client Account Specialist
Brulin Holding Company
07.2020 - 04.2022
Sales Specialist / Account Manager
Ritter Insurance Marketing
06.2018 - 01.2020
Associate of Arts - Hospitality And Tourism Management
Thomas Edison Vocational School
Bachelor of Science - International Business Management/ Marketing
Salisbury University