Dawnyell Cole
Indianapolis,Indiana
Summary
I am flexible and very adaptable with great time management skills. I work well in a fast-paced environment. I provide exceptional customer service by listening and problem- solving. I enjoy getting the job done! I am very reliable when it comes to completing tasks. I work well alone or with a team. I have good attendance as well. You can count on me to show up and get the job done!
Overview
5
5
years of professional experience
Work History
Claims Support Specialist
Progressive Fleet & Specialty Programs
01.2023 - Current
- Audit legal invoices.
- Performs general clerical duties.
- Duties and tasks are mix of standardized and non-routine in nature.
- Resolves variety of questions and problems.
- Refers more complex issues to higher levels.
- Work is more self-directed and requires minimal oversight.
- Variety of claims administrative tasks including sorting and distributing mail and supporting clerical needs of claims adjuster
- Responsible for supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly,
- Interact with customers and providers by phone or email.
Claims Admin Support Spec
Ass Protective/Progressive Insurance
05.2019 - 01.2023
- Performs general clerical duties
- Duties and tasks are mix of standardized and non-routine in nature
- Resolves variety of questions and problems
- Refers more complex issues to higher levels
- Work is more self-directed and requires minimal oversight
- Variety of claims administrative tasks including sorting and distributing mail and supporting clerical needs of claims adjusters
- Responsible for supporting claims branch offices
- In addition to ensuring essential administrative functions run smoothly, interact with customers and providers by phone or email.
Education
Associates in Medical Office Administration -
College Of Southern Maryland
LaPlata, MD05.2012
Skills
- Proficiency using office equipment
- Ability to use decision making skills in "Gray" area
- Strong attention to details
- Ability to point out billing discrepancies
- Ability to work collaboratively in cross-function environments
- Strong time management and organizational skills
- Excellent documentation
- Regular and consistent attendance
- Computer proficiency and technical aptitude with ability to utilize MS Office including Outlook and Excel
- Ability to meet designated deadlines
- Excellent written and verbal communication skills
Timeline
Claims Support Specialist
Progressive Fleet & Specialty Programs
01.2023 - Current
Claims Admin Support Spec
Ass Protective/Progressive Insurance
05.2019 - 01.2023
Associates in Medical Office Administration -
College Of Southern Maryland
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