Dawnyes Rezgui
Miami,FL
Summary
Dynamic and results-driven professional with extensive experience in the food and service industry, consistently delivering exceptional customer experiences. Known for strong organizational abilities and independence, complemented by effective time management skills that enhance productivity. Detail-oriented with a proven capacity to quickly grasp new tasks and adapt to changing environments, ensuring seamless operations and high-quality service. Committed to fostering a positive team atmosphere while exceeding performance expectations.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Sobe Photobooths
03.2024 - Current
- Plan, create, and publish content across Instagram, Facebook, X (Twitter), and TikTok
- Develop content ideas aligned with brand voice, trends, and audience interests
- Manage daily community engagement (comments, DMs, tags)
- Track performance metrics (reach, engagement, growth) and optimize content accordingly
- Create and maintain content calendars for weekly/monthly planning
- Collaborate with designers, writers, and marketing team to execute campaigns
- Run paid social campaigns and monitor ROI
- Stay up-to-date with platform updates and trending content
- Handle customer inquiries and feedback via social channels
Client Advisor
BULGARI
09.2024 - 01.2025
- Represented the Bulgari brand at a high-profile Art in Basel exhibit, showcasing historical and luxury pieces.
- Delivered exceptional customer service to a diverse international audience.
- Provided detailed information about Bulgari’s history, craftsmanship, and iconic collections.
- Seasonal position
Private Reservationist and Client Support/Hostess
DELILAH
01.2024 - 04.2024
- Manage and confirm guest reservations via phone, email, and online platforms, ensuring accuracy and timely updates.
- Greet and seat guests upon arrival, managing waitlists and providing accurate wait time estimates.
- Address guest inquiries, special requests, and resolve any reservation or seating issues.
- Coordinate with serving staff and the kitchen to ensure smooth service for reservations and large groups.
- Prioritize VIP guests and handle special event bookings, ensuring an exceptional experience.
- Maintain the cleanliness and organization of the hostess stand and waiting areas.
- Generate reservation reports and assist in training new hostesses on reservation procedures.
Client Relations Specialist
CASADONNA
09.2023 - 01.2024
- Manage and confirm guest reservations via phone, email, and online platforms, ensuring accuracy and timely updates.
- Greet and seat guests upon arrival, managing waitlists and providing accurate wait time estimates.
- Address guest inquiries, special requests, and resolve any reservation or seating issues.
- Coordinate with serving staff and the kitchen to ensure smooth service for reservations and large groups.
- Prioritize VIP guests and handle special event bookings, ensuring an exceptional experience.
- Maintain the cleanliness and organization of the hostess stand and waiting areas.
- Generate reservation reports and assist in training new hostesses on reservation procedures.
Food Manager
Travel Traders Marriott Hotel BiscayneBay
09.2022 - 05.2023
- Prepare and serve a variety of coffee and espresso drinks, following standard recipes and customer preferences
- Operate and maintain coffee machines, grinders, and other equipment, ensuring they are clean and functioning properly.
- Provide excellent customer service, greeting customers, taking orders, and answering questions about menu items.
- Handle payments, operate the cash register, and maintain accurate cash drawer records.
- Stock and organize inventory such as coffee beans, syrups, and supplies, ensuring all items are readily available.
- Ensuring Satisfaction: Maintain a welcoming environment, promptly addressing customer inquiries and resolving complaints to enhance the customer experience.
- Quality Control: Oversee the preparation of food and beverages to ensure consistency and adherence to quality standards.
- Follow health and safety guidelines, ensuring food and beverages are prepared in a clean, sanitary environment.
Education
High school -
Miami Arts Charter
Miami, FLundefined
Miami Dade College
Skills
- Experience with handling cash
- Ability to build strong customer service relationships
- Honest, reliable, punctual, and committed to customer service
- Food regulation compliance
- Crew member
- Leadership
- Communication, problem solving and active listening skills
- Social media management
Timeline
Client Advisor
BULGARI
09.2024 - 01.2025
Social Media Manager
Sobe Photobooths
03.2024 - Current
Private Reservationist and Client Support/Hostess
DELILAH
01.2024 - 04.2024
Client Relations Specialist
CASADONNA
09.2023 - 01.2024
Food Manager
Travel Traders Marriott Hotel BiscayneBay
09.2022 - 05.2023
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Miami Dade College
High school -
Miami Arts Charter