Hi, I’m
DAWOOD AMMAR
Simi Valley,CA
Summary
Analytical Underwriter with expertise in assessing risks and loan policies, skilled at reviewing documents and making accurate decisions, and possessing a firm grasp of risk assessments, hazard recognition, and acceptance criteria. Accomplished in reducing risky policies and improving company profitability through strong decision-making, critical thinking and conflict management skills. Keen relationship-builder with excellent communication and organizational skills.
Overview
14
years of professional experience
Work History
Fundomate
Senior Underwriter
04.2023 - Current
Job overview
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Streamlined underwriting processes by creating standardized templates for evaluating applicant qualifications.
- Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
Forwardline Financial
Underwriter
02.2018 - 04.2023
Job overview
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
Bank Of Montreal, BMO
Assistant Manager
02.2016 - 08.2016
Job overview
- Created and maintained a cohesive and productive work environment ensuring timeliness and efficiency of the staff.
- Enhanced customer satisfaction by implementing new call center protocols and streamlining processes.
- Reduced employee turnover rate by providing comprehensive training and fostering a positive work environment.
- Boosted team productivity by setting clear performance goals and regularly monitoring progress.
- Evaluated staff performance, identifying areas of improvement and providing constructive feedback to enhance skills and motivation.
- Strengthened team morale through regular recognition of achievements, leading to increased job satisfaction and performance levels.
- Implemented quality control measures to monitor call handling, ensuring adherence to company standards and policies.
Bank Of Montreal, BMO
Helpline
02.2014 - 02.2016
Job overview
- Provided frontline support for new hires and existing employees during the onboarding process, offering guidance on company policies, procedures, and internal systems.
- Skilled at working independently and collaboratively in a team environment.
- Led end-to-end recruitment processes, resulting in the successful hiring of 23 agents with diverse skill sets.
- Implemented initiatives to enhance employee engagement, resulting in increased retention rates.
- Expedite emergency cards requests and approve refunds.
- Self-motivated, with a strong sense of personal responsibility.
Bank Of Montreal, BMO
Diners Club Customer Service Rep
04.2012 - 02.2014
Job overview
- Collaborated closely with leadership to devise a strategic roadmap for the integration of Diners Club members, ensuring a smooth assimilation into Bank of Montreal's service structure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Bank Of Montreal, BMO
BMO MasterCard Customer Service Rep
02.2010 - 04.2014
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Concordia UniversityMontreal, Canada
In Process from Business Administration And Management
University of California, BerkeleyBerkeley, CA
Digital Marketing Certification from Digital Marketing
04.2024
École Secondaire Saint – LucMontreal, Canada
High School Diploma
06.2007
Skills
- Trend Analysis
- Risk Assessments
- Data Collection
- Risk Evaluations
- Analyzing Data
- Attention to detail
- Problem-solving
- Training and mentoring
- Financial analysis
- Data Analysis
- Digital Content Development
- Google AdWords
- Campaign Development
- Social Media Marketing
- Search Engine Optimization Practices
- ROI Assessments
- Performance Optimization
- Keyword Research
- Web Traffic
- Landing Page Optimization
- Analytics Monitoring and Evaluation
- Credit analysis
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Software
Semrush
Google Analytics
Hubspot
Google Ads
Facebook Ads
Instagram Ads
Meta Ads
Tiktok Ads
Certification
Google Ads Certification
Timeline
Senior Underwriter
Fundomate
04.2023 - Current
Underwriter
Forwardline Financial
02.2018 - 04.2023
Assistant Manager
Bank Of Montreal, BMO
02.2016 - 08.2016
Helpline
Bank Of Montreal, BMO
02.2014 - 02.2016
Diners Club Customer Service Rep
Bank Of Montreal, BMO
04.2012 - 02.2014
BMO MasterCard Customer Service Rep
Bank Of Montreal, BMO
02.2010 - 04.2014
Concordia University
In Process from Business Administration And Management
University of California, Berkeley
Digital Marketing Certification from Digital Marketing
École Secondaire Saint – Luc
High School Diploma