Dawood Hassan
Chicago,illinois
Summary
Exceptionally organized with background in supporting sales teams as Executive Sales Assistant. Notable experience in managing client relationships, facilitating communication between sales staff and executive leadership, providing comprehensive administrative support. Possess strengths in problem-solving, multi-tasking and team collaboration. Known for contributing to increased productivity and efficiency within previous roles.
Overview
6
6
years of professional experience
Work History
Executive Sales Assistant
Saudia Arabian Airlines
, Pakistan
05.2023 - 09.2024
- Sold airline tickets to customers via phone, email, online platforms, and in person.
- Provided accurate information on flight schedules, ticket prices, and travel policies.
- Promoted special deals, discounts, and loyalty programs to customers.
- Assisted customers with inquiries related to travel plans, including flight changes, cancellations, and special requests.
- Resolved customer complaints and issues promptly and effectively.
- Guided customers on baggage policies, travel documents, and other travel-related requirements.
Intern
Faisalabad International Airport PCAA
, Pakistan
06.2018 - 09.2018
- Observe the operations of the ATC, understanding how air traffic is managed, flight coordination, and safety protocols.
Gaining insights into daily airport operations, including aircraft handling, passenger services, and coordination between different departments.
Observing security protocols, passenger screening processes, and baggage handling security. Understanding the implementation and monitoring of SMS to ensure airport safety.
Understanding the environmental policies in place to manage noise, emissions, and waste at the airport.
Education
Master of Science - Aviation And Transportation
Lewis University
Romeoville, IL08-2025
Bachelor of Science - Aviation Management
The University of Lahore
08-2021
Skills
- Sabre GDS: Basic knowledge of flight reservations, ticketing, fare searches, and PNR management
- Amadeus GDS: Familiarity with booking processes, schedule management, and fare quotations
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work under pressure, and meet deadlines
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Teamwork and collaboration
Timeline
Executive Sales Assistant
Saudia Arabian Airlines
05.2023 - 09.2024
Intern
Faisalabad International Airport PCAA
06.2018 - 09.2018
Master of Science - Aviation And Transportation
Lewis University
Bachelor of Science - Aviation Management
The University of Lahore
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