PERSIO RODRIGUEZ
Summary
Senior Corporate Travel Advisor and Sabre GDS Specialist with 10+ years of experience supporting corporate, airline, VIP, and international travelers. Advanced hands-on expertise in Sabre Red 360 and Sabre Native Formats, including PNR creation and management, complex ticketing, ticket exchanges, reissues, ATC exchanges, fare construction, schedule changes, and advanced itinerary modifications. Proven ability to manage 60–80+ daily travel requests, resolve complex ticketing issues, support travel advisors, and coordinate international travel arrangements. Strong knowledge of airline policies, corporate travel procedures, travel documentation, and regulatory compliance. Experienced in remote operations, high-volume environments, and customer relationship management. Bilingual in English and Spanish.
Work History
Revenue Air Operations Specialist (Remote)
• Supported customers and travel agencies using Sabre reservation systems for itinerary changes, ticketing exceptions, schedule changes, and service recovery.
• Assisted with PNR updates, reservation modifications, documentation review, waivers, and complex travel arrangements.
• Resolved high-volume customer and agency inquiries while maintaining quality, accuracy, and productivity standards.
• Assisted travelers with domestic and international travel requirements, airline policies, and ticketing solutions.
• Collaborated with operational teams to resolve escalated reservation and travel-related issues.
• Delivered professional customer support during irregular operations, schedule disruptions, cancellations, and travel emergencies.
Customer Service Sales Support (Remote)
- Supported customers and travel agencies using Sabre reservation systems for itinerary changes, ticketing exceptions, schedule changes, and service recovery.
- Assisted with PNR updates, reservation modifications, documentation review, waivers, and complex travel arrangements.
- Resolved high-volume customer and agency inquiries while maintaining quality and productivity standards.
- Assisted travelers with domestic and international travel requirements, airline policies, and ticketing solutions.
- Collaborated with operational teams to resolve escalated reservation and travel-related issues.
- Delivered professional customer support during irregular operations, schedule disruptions, and travel emergencies.
Customer Service Representative
• Utilized Sabre reservation systems to support passenger travel needs, reservations, itinerary updates, and flight changes.
• Assisted passengers with domestic and international travel arrangements, documentation verification, and check-in procedures.
• Processed travel-related requests while ensuring compliance with airline and governmental requirements.
• Supported customers during flight disruptions, delays, cancellations, and rebookings using company reservation systems.
• Responded to traveler inquiries regarding schedules, routing options, baggage policies, and travel documentation.
• Maintained high customer satisfaction through effective communication, problem-solving, and customer service.