Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

PERSIO RODRIGUEZ

Corporate Travel Consultant
Lodi,NJ

Summary

Senior Corporate Travel Advisor and Sabre Specialist with 10+ years of travel industry experience supporting corporate, airline, VIP, and international travelers. Advanced expertise in Sabre GDS, PNR creation and management, ticketing, exchanges, reissues, fare construction, schedule changes, and complex travel logistics. Proven success managing high-volume travel requests, resolving travel disruptions, supporting travel advisors and clients, and delivering exceptional customer service in remote environments. Extensive knowledge of domestic and international travel requirements, airline policies, travel documentation, and regulatory compliance. Bilingual English and Spanish.

Work History

Revenue Air Operations Specialist (Remote)

NORWEGIAN CRUISE LINE
Lodi, New Jersey
  • Managed 60-80+ daily domestic and international travel requests using Sabre and airline reservation systems.
  • Performed complex ticket exchanges, manual reissues, ATC validations, fare recalculations, and itinerary modifications utilizing Sabre native formats.
  • Supported travel advisors, internal customers, and travelers with booking modifications, ticketing solutions, fare rules, and travel policy compliance.
  • Created, updated, and maintained passenger name records (PNRs) while ensuring accuracy and compliance.
  • Coordinated with airlines and travel vendors to resolve travel issues and meet traveler requirements.
  • Resolved 90% of escalated travel cases independently while maintaining exceptional service levels.
  • Provided guidance regarding fare rules, penalties, exchange costs, routing options, and travel documentation requirements.
  • Ensured compliance with DOT, TSA, passport, visa, and international travel regulations.

Customer Service Sales Support (Remote)

AMERICAN AIRLINES
North Bergen, New Jersey
  • Supported customers and travel agencies using Sabre reservation systems for itinerary changes, ticketing exceptions, schedule changes, and service recovery.
  • Assisted with PNR updates, reservation modifications, documentation review, waivers, and complex travel arrangements.
  • Resolved high-volume customer and agency inquiries while maintaining quality and productivity standards.
  • Assisted travelers with domestic and international travel requirements, airline policies, and ticketing solutions.
  • Collaborated with operational teams to resolve escalated reservation and travel-related issues.
  • Delivered professional customer support during irregular operations, schedule disruptions, and travel emergencies.

Customer Service Representative

AMERICAN AIRLINES
Santo Domingo
  • Utilized Sabre reservation systems to support passenger travel needs, reservations, itinerary updates, and flight changes.
  • Assisted passengers with domestic and international travel arrangements, documentation verification, and check-in procedures.
  • Processed travel-related requests while ensuring compliance with airline and governmental requirements.
  • Supported customers during flight disruptions, delays, cancellations, and rebookings using company reservation systems.
  • Responded to traveler inquiries regarding schedules, routing options, baggage policies, and travel documentation.
  • Maintained high customer satisfaction through problem-solving and effective communication.

Education

Bachelor of Science - Business Administration and Management

Universidad Autónoma de Santo Domingo

Skills

  • Sabre GDS (10 Years)
  • Corporate Travel
  • Business Travel Reservations
  • International Travel
  • Domestic Travel
  • PNR Creation & Management
  • Complex Ticketing
  • Ticket Exchanges & Reissues
  • Fare Rules & Pricing
  • ATC Exchanges
  • Travel Advisor Support
  • Client Relationship Management
  • Queue Management
  • Airlines & Vendor Coordination
  • Travel Documentation
  • Passport & Visa Requirements
  • IRROPS Resolution
  • Customer Service Excellence
  • Microsoft Outlook, Word & Excel
  • Remote Operations

LANGUAGES

English – Professional, Spanish – Native/Bilingual

Timeline

Revenue Air Operations Specialist (Remote)

NORWEGIAN CRUISE LINE

Customer Service Sales Support (Remote)

AMERICAN AIRLINES

Customer Service Representative

AMERICAN AIRLINES

Bachelor of Science - Business Administration and Management

Universidad Autónoma de Santo Domingo

Similar Profiles

CREATE PROFILE
PERSIO RODRIGUEZCorporate Travel Consultant