Makida Williams

• Answering incoming calls to assist guests and travel partners to secure air using airline block space or free sell, while adhering to cost guidelines
• Process airline schedule changes, booking and ticketing
• Monitor air travel reservations for accuracy and cost guidelines
• Process and adjust changes, cancellations and ticketing
• Provide support and coordination for air reservations to internal departments and customers
• Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements
• Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc
• Assist with air deviation requests including requests for specific airlines, flights and dates
• Perform other job-related functions as assigned

Works 40 hours per week

• Counseled debtors on payment options and arranged installment agreements
• Assisted in implementing procedures and policies to facilitate timely payments
• Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines
• Researched accounts and completed due diligence to resolve collection problems
• Listened to customers and negotiated solutions that met creditor and debtor needs
• Researched billing errors and discrepancies to initiate corrective action
• Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts
• Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts
• Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records
• Negotiated to collect balance in full

Worked 40 hours per week

• Provide excellent customer service by establishing a rapport with clients and the state agencies
• Receive and prioritize claims, questionnaires, determinations and other unemployment related data
• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response
• Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents
• Interviewed applicants and explained scope of different available benefits
• Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling unemployment claims matters
• Facilitated interdepartmental communication, ensuring consistent application of policies and procedures across all teams
• Reviewed applications for different aid programs and determined which qualification criteria for individual

Worked 40 hours per week

• Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance
• Prospecting for new customers through existing leads and cold calling and maximizing lead generation
• Research products and services to determine which ones are the best fits for the customer's needs
• Be able to explain the benefits of the different options and help customers make informed decisions
• Ensures all applications are fully and accurately completed, and submitted properly
• Timely execution of all sales activities - leads, campaigns, referrals & any self generated leads
• Ensure customer satisfaction by consistently meeting quality standards and resolving customer concerns in a timely manner
• Develop strong relationships with customers, vendors, and stakeholders by providing high-quality customer service
• Leverage technology to streamline and improve processes, make data-driven decisions, and ensure accuracy in all tasks performed

Worked 40 Hours per week

• Cook gourmet meals for private events
• Assist with the complete setup and breakdown of the banquet area
• Maintain a high level of cleanliness and awareness of sanitary practices
• Anticipate guests' needs and exceed customer service expectations
• Maintain composure in a fast-paced environment
• Boosted employee morale through positive attitude, willingness to assist others when needed
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines
• Respond urgently and appropriately to any concerns
• Present in professional appearance and mannerisms
• Uphold strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks
• Maintain consistent portion control, ensuring uniformity in presentation and reducing food waste

Worked 40 hours per week