QUECHANNA FORD
Waldo,FL
Summary
Hoping to use past work experience with Norwegian Cruise Line Ltd. to move from the Cruise Specialist department to advance with the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
09.2022 - Current
- Establishes and maintains quality customer relationships by delivering exceptional customer service
- Builds and maintains effective relationships with new and existing consumers
- Acquires in-depth industry and company knowledge in order to communicate cruise product features, benefits, pricing, and make recommendations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Early Head Start Teacher
Episcopal Children's Svc
08.2016 - 09.2022
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Planned and implemented integrated lessons to meet national standards
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking
- Incorporated multiple types of teaching strategies into classroom.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
Tourism: Tourism and Travel Management -
Southeastern Academy of Travel And Tourism
Kissimmee, FL09.1999
High School Diploma -
Bradford High School
Starke, FL05.1998
Skills
- Provide optimal customer service to promote customer satisfaction
- Organized data into functional format for later use by colleagues
- Entered and retrieved data from computer-based systems
- Followed company procedures and state regulatory policies to promote safety
- Produced written reports in timely manner to appropriate administrative staff
- Provided and managed care of small group of infants and toddlers
- 10 Key keyboard experience
- Critical Thinking
- Sales proficiency
- Payment Processing
- Customer Service
Certification
- Child Development Associate Credential (CDA)
- CPR/First Aid
- Early Literacy for Children Age Birth to Three
Timeline
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
09.2022 - Current
Early Head Start Teacher
Episcopal Children's Svc
08.2016 - 09.2022
Tourism: Tourism and Travel Management -
Southeastern Academy of Travel And Tourism
High School Diploma -
Bradford High School
- Child Development Associate Credential (CDA)
- CPR/First Aid
- Early Literacy for Children Age Birth to Three
Similar Profiles
Stalin RodriguesStalin Rodrigues
Assistant Human Resource Operations Manager at Norwegian Cruise Line HoldingsAssistant Human Resource Operations Manager at Norwegian Cruise Line Holdings
NATALIA ANASHKINANATALIA ANASHKINA
Crew Administrator at Norwegian Cruise Line Holdings/Oceania cruisesCrew Administrator at Norwegian Cruise Line Holdings/Oceania cruises
Jocelyn DruzakJocelyn Druzak
Manager, Campaign Operations at Norwegian Cruise Line Holdings Ltd.Manager, Campaign Operations at Norwegian Cruise Line Holdings Ltd.