QUECHANNA FORD
Waldo,FL
Summary
Hoping to use past work experience with Norwegian Cruise Line Ltd. to move from the Cruise Specialist department to advance with the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
09.2022 - Current
- Establishes and maintains quality customer relationships by delivering exceptional customer service
- Builds and maintains effective relationships with new and existing consumers
- Acquires in-depth industry and company knowledge in order to communicate cruise product features, benefits, pricing, and make recommendations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Early Head Start Teacher
Episcopal Children's Svc
08.2016 - 09.2022
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Planned and implemented integrated lessons to meet national standards
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking
- Incorporated multiple types of teaching strategies into classroom.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
Tourism: Tourism and Travel Management -
Southeastern Academy of Travel And Tourism
Kissimmee, FL09.1999
High School Diploma -
Bradford High School
Starke, FL05.1998
Skills
- Provide optimal customer service to promote customer satisfaction
- Organized data into functional format for later use by colleagues
- Entered and retrieved data from computer-based systems
- Followed company procedures and state regulatory policies to promote safety
- Produced written reports in timely manner to appropriate administrative staff
- Provided and managed care of small group of infants and toddlers
- 10 Key keyboard experience
- Critical Thinking
- Sales proficiency
- Payment Processing
- Customer Service
Certification
- Child Development Associate Credential (CDA)
- CPR/First Aid
- Early Literacy for Children Age Birth to Three
Timeline
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
09.2022 - Current
Early Head Start Teacher
Episcopal Children's Svc
08.2016 - 09.2022
Tourism: Tourism and Travel Management -
Southeastern Academy of Travel And Tourism
High School Diploma -
Bradford High School