Luis Rayon
Miami,FL
Summary
Dedicated customer service professional with 10+ years of experience in sales, conflict resolution, and client relationship management. Adept at using POS systems and CRM tools to drive revenue and enhance customer satisfaction. Fluent in English and Spanish, with a proven ability to engage diverse clientele and build lasting connections. Seeking to leverage skills in a dynamic role within your company.
Overview
9
9
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
10.2024 - 01.2025
- Established client relationships to build rapport and ensure recurring sales.
- Created client portfolios utilizing POS systems and Salesforce, building reservations and offering latest deals.
- Monitored social media and networking for latest trends and locations to enhance client engagement.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Sales Associate
Adidas Outlet
09.2021 - 10.2024
- Organizing and monitoring inventory in the back of house to ensure immediate stock checks for customer satisfaction.
- Processed merchandise shipments, tracked deliveries, and set up attractive product displays.
- Maintained extensive product knowledge to assist customers in making informed purchases.
- Took initiative in supporting multiple store departments.
Sales Associate
Marshalls and Homegoods
09.2020 - 06.2021
- Assisted customers in locating products and resolved customer concerns.
- Recommended T.J. Maxx credit cards and home delivery services, enhancing sales revenue.
- Maintained store presentation by updating stock, pricing, and promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Lui's Leather Supply
10.2015 - 07.2020
- Assisted customers with product selection by providing in-depth knowledge of leather materials and craftsmanship.
- Crafted custom leather products while educating clients on the creative process.
- Managed social media presence and online sources to stay updated on industry trends.
- Conducted leatherwork sessions, collaborating with clients to bring their designs to life.
Education
HIGH SCHOOL DIPLOMA -
G. Holmes Braddock Senior Highschool
Miami, FL06.2017
Skills
- Customer service oriented
- Critical thinking and problem solving
- Inventory and supply
- Organization
- Strong interpersonal skills
- Adaptive and resilient worker
- Team oriented
- Decision making
- Time management
- Effective communication skills
- Delegated leader
- Sales proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cruise Specialist
Norwegian Cruise Line Holdings LTD.
10.2024 - 01.2025
Sales Associate
Adidas Outlet
09.2021 - 10.2024
Sales Associate
Marshalls and Homegoods
09.2020 - 06.2021
Sales Associate
Lui's Leather Supply
10.2015 - 07.2020
HIGH SCHOOL DIPLOMA -
G. Holmes Braddock Senior Highschool
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