Excel
Dawsan Rose
Food Service
Troy ,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/ Operation Support Technician
The Cheesecake Factory
Albany , New York
10.2019 - Current
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with returns, refunds and resolving transaction issues.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu items and corresponding ingredients.
Group Leader
YMCA
Schenectady , New York
09.2016 - 10.2018
- Supervised free play and other activities to keep children safe.
- Participated in staff meetings to share ideas, address challenges or concerns, and maintain a cohesive team environment.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Used patience, skill and various behavior modification techniques to maintain order and safety
Education
Mohonasen Senior High School
Schenectady, NY 09.2014 - 05.2018
Skills
Point of Sale (POS) system operation
Staff Scheduling
Money Handling
Multitasking Abilities
Customer Service
Training and Onboarding
Inventory control and record keeping
Software
Timeline
Cashier/ Operation Support Technician
The Cheesecake Factory
10.2019 - Current
Group Leader
YMCA
09.2016 - 10.2018
Mohonasen Senior High School
09.2014 - 05.2018