Dawson Gideon
Marietta,GA
Summary
Goal-oriented individual with three + years experience in Customer Service and Sales. Highly versed in greeting and processing a high-volume of customers and recommending products based on individual requirements. Skilled at creating great customer relations, promoting products and services to generate higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Express Clothing
07.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boost customer satisfaction levels through exceptional customer service, addressing concerns promptly, and providing a welcoming store environment.
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Manage conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepare merchandise for sales floor by senoring and pricing or tagging.
- Manage returns, exchanges and refunds in accordance with store policy.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Effectively manage and maintain the store in the absence management.
- Consistently drive credit card sales to increase company revenue
Sales Associate
Express Factory Outlet
05.2021 - 07.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
August 2018- May 2021 - Communication And Entrepreneurship
Mercer University
Macon, GAHigh School Diploma -
Hillgrove High School
Powder Springs, GA05.2018
Skills
- Customer Focused
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing, charismatic Personality
- Cash Handling Accuracy
- Adapt to diverse groups
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Express Clothing
07.2022 - Current
Sales Associate
Express Factory Outlet
05.2021 - 07.2022
August 2018- May 2021 - Communication And Entrepreneurship
Mercer University
High School Diploma -
Hillgrove High School