Dawson Albin
Kyle
Summary
CompTIA A+ and Network+ certified technician with a strong foundation in IT support, networking, and troubleshooting. Experienced in providing responsive customer service and technical assistance, including healthcare IT and tech-enabled delivery roles, as well as diagnosing hardware and software issues. Currently pursuing Security+ certification to further expand IT knowledge. Eager to contribute technical expertise and problem-solving ability to an entry-level IT Help Desk Support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Technician
PharmaCare Services
Blanco
10.2022 - 02.2025
- Assisted in equipment installation, including hardware setup, and network connectivity.
- Supported employees in deploying software updates and ensuring device compatibility, gaining hands-on experience with troubleshooting workflows.
- Conducted equipment checks, and reported technical issues.
- Provided general office support, including answering and transferring phone calls, filing records, and assisting with day-to-day administrative tasks.
Delivery Driver
Amazon
Buda
11.2020 - 07.2022
- Operated handheld devices for route optimization, delivery scanning, and issue reporting.
- Identified and troubleshot issues with deliveries (e.g., address discrepancies, and technical glitches with scanning devices).
- Balanced organization and multitasking to consistently meet performance metrics, such as delivery accuracy and time management.
- Provided customer service in person and via app-based communication, reinforcing clear communication, and customer-focused problem resolution.
Delivery Driver
Pizza Hut
Austin
12.2019 - 12.2020
- Delivered orders efficiently while planning and managing multiple routes, and ensuring customer satisfaction through prompt, courteous service.
- Utilized mobile applications for navigation and real-time updates, gaining experience with GPS systems and mobile technology troubleshooting.
- Resolved customer concerns quickly and professionally, strengthening communication and problem-solving skills under time constraints.
- Maintained accurate delivery logs and payment records, demonstrating attention to detail, and reliability.
Education
Some College (No Degree) - General Studies
Austin Community College
Austin, TXSkills
- Equipment installation
- Network setup and troubleshooting
- Technical issue reporting
- Software deployment
- Technical support
- Customer service
- Technical understanding
Certification
- CompTIA A+ certificate — October 2023
- CompTIA Network + certificate — October 2024
Timeline
Project Technician
PharmaCare Services
10.2022 - 02.2025
Delivery Driver
Amazon
11.2020 - 07.2022
Delivery Driver
Pizza Hut
12.2019 - 12.2020
Some College (No Degree) - General Studies
Austin Community College
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