Dawson Givens
Sparta,TN
Summary
Dynamic professional with extensive experience at BenLomand Telephone Cooperative, excelling in inventory management and customer service. Proven ability to enhance operational efficiency through effective order verification and technical troubleshooting. Recognized for maintaining a professional demeanor while resolving customer issues, ensuring high satisfaction levels and seamless service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assignment Technician
BenLomand Telephone Cooperative
Sparta, TN
04.2022 - Current
- Maintained accurate records of parts and equipment to update inventory effectively.
- Verified orders promptly to ensure accuracy and completeness.
- Coordinated with engineering to prepare orders for scheduled service dates.
- Collaborated with servicemen to troubleshoot issues and ensure customer satisfaction.
- Organized warehouse operations to support servicemen's needs efficiently.
Customer Service Representative
BenLomand Telephone Cooperative
Sparta, TN
05.2021 - 04.2022
- Delivered exceptional customer service to achieve high levels of customer satisfaction.
- Responded to customer inquiries with accurate information regarding products and services.
- De-escalated customer concerns while maintaining a calm and friendly demeanor.
- Maintained comprehensive records of customer interactions for future reference.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Representative
HG Staffing
Sparta, TN
09.2020 - 05.2021
- Resolved issues efficiently, showcasing strong problem-solving skills.
- Updated and maintained databases with current information.
- Collaborated with team members to meet project objectives and deadlines.
- Engaged customers through effective interpersonal skills to facilitate communication.
- Identified customer needs promptly to enhance service delivery.
Education
High School Diploma -
White County High School
Sparta, TN05-2021
Skills
- Inventory management
- Order verification
- Warehouse organization
- Technical troubleshooting
- Customer service
- Professional demeanor
Certification
- OSHA 10
Timeline
Assignment Technician
BenLomand Telephone Cooperative
04.2022 - Current
Customer Service Representative
BenLomand Telephone Cooperative
05.2021 - 04.2022
Customer Service Representative
HG Staffing
09.2020 - 05.2021
High School Diploma -
White County High School