Dawson Kelley
Texarkana,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Parts Counter Person
Johnston Ford
New Boston, TX
05.2023 - Current
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Assisted customers with parts selection and ordering.
Sales Administrator
Texarkana Convention Center
Texarkana, TX
10.2022 - 05.2023
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Responded to inbound leads and directed to appropriate party to drive sales.
- Prepared sales production reports for senior management.
- Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
Parts Manager
Orr Nissan Of Searcy
Searcy, AR
09.2021 - 10.2022
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Received, examined and reshelved returned parts.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Customer Service Associate
Lowes Home Improvement
Searcy, AR
08.2019 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Texas High School
Texarkana, TX05.2018
Skills
- Relationship Building
- Detail-Oriented
- Sales Tracking
- Problem Solving
- Verbal and Written Communication
- Superb Time Management
- Continuous Improvements
Timeline
Parts Counter Person
Johnston Ford
05.2023 - Current
Sales Administrator
Texarkana Convention Center
10.2022 - 05.2023
Parts Manager
Orr Nissan Of Searcy
09.2021 - 10.2022
Customer Service Associate
Lowes Home Improvement
08.2019 - 08.2020
Texas High School