Agustin Zavala
Telford,PA
Summary
Proactive Parts Counter Person and Warehouse Laborer with extensive experience in customer service, inventory management, and automotive parts. Skilled in locating parts, vendor relations, and maintaining a clean work environment. Bringing strong problem-solving abilities and a commitment to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Parts Counter Person
Thompson Toyota
07.2022 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
Warehouse Laborer
Bergey's HD Truck Parts Telford
08.2021 - 06.2022
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Consistently lifted materials weighing as much as [Number] pounds.
- Updated daily logs with regular shift activities and incident details.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced product damage rates by following proper material handling techniques when transporting goods within the warehouse.
- Contributed to on-time deliveries with effective coordination of loading procedures and transportation scheduling.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Trained new employees on all essential job duties, facilitating their smooth transition into the warehouse team.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Expedited shipping processes with accurate order picking, packing, and labeling procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Production Worker and Shipping and Receiving
Knauss Foods
09.2020 - 08.2021
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Managed inventory levels to prevent production delays.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Met production targets and tight deadlines by collaborating closely with team members.
Car Porter
South Shore Mitsubishi
08.2015 - 02.2020
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved dealership appearance by maintaining clean and organized car displays.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
Education
GED -
Hempstead High School
Hempstead, NY01.2015
Skills
- Invoice Processing
- Goal Setting
- Vendor Relations
- Improving customer satisfaction
- Ordering parts
- Workplace Safety
- Staff Training
- Order Fulfillment
- Delivery Coordination
- Customer Service
- Problem-solving skills
- Email Communication
- Customer Education
- Multitasking Abilities
- Problem-solving abilities
- Active Listening
- Decision-Making
- Relationship Building
- Self Motivation
Timeline
Parts Counter Person
Thompson Toyota
07.2022 - Current
Warehouse Laborer
Bergey's HD Truck Parts Telford
08.2021 - 06.2022
Production Worker and Shipping and Receiving
Knauss Foods
09.2020 - 08.2021
Car Porter
South Shore Mitsubishi
08.2015 - 02.2020
GED -
Hempstead High School