Ezequiel Rodriguez
Irving,TX
Summary
Seasoned Parts Counter Person with deep understanding of automotive parts and inventory management. Possess strong knowledge in parts identification, sourcing, and distribution based on customer requirements. Demonstrated ability to maintain efficient workflow while ensuring high-quality service. Made significant contributions towards reducing lead times and improving customer satisfaction in previous roles. Results-driven and experienced individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Overview
25
25
years of professional experience
Work History
Parts Counter Person
Grapevine Ford
Grapevine, TX
08.2023 - 05.2025
- Verified stock to ensure accurate inventory records.
- Managed purchasing processes including requisitions, purchase orders, and returns.
- Coordinated deliveries with vendors to secure timely receipt of quality products.
- Provided technical advice on parts selection and accessories to assist customers.
- Implemented process improvements to enhance operational efficiency in store operations.
- Operated forklift safely for loading and unloading inventory.
- Maintained cleanliness and organization of store front and sales areas.
- Conducted quality control inspections on parts before delivery or sale.
Parts Counterman
David McDavid Lincoln of Frisco
Frisco, TX
10.2021 - 07.2023
- Reviewed catalogs and databases to locate correct parts for vehicles by make, model, and year.
- Utilized CDK and XTime software for efficient inventory management.
- Received, stocked, and organized incoming merchandise in proper locations.
- Maintained cleanliness in sales and counter areas to enhance customer experience.
- Finalized sales receipts, contracts, logs, and documentation for parts sales.
- Gathered information to place orders for service department and customers.
- Researched alternative vendors, achieving 40% cost reduction through improved pricing.
- Coordinated daily parts deliveries to local businesses with adherence to safety protocols.
Parts Manager
Planet Lincoln Love Field Dallas
Dallas, TX
05.2020 - 10.2021
- Limited management experience - 1 year.
- Proficient in SMARTT, CDK/ADP and ERA IGNITE programs.
- Experienced in online, phone & face-to-face transactions.
- Acquired multiple certifications from Ford/Lincoln in Parts Sales.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Increased productivity, effectively managing 2 employees and crew while coordinating dispatching activities and daily ordering processes.
- Received, examined and reshelved returned parts.
- Trained staff on data entry, report generation and protocols while supervising 2 parts assistants to improve productivity and customer interaction.
- Used tractor forklift and pallet jack equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
- Managed employee schedules and daily assignments.
Parts Counterman
Sam Pack's Five Star Ford Dallas
Dallas, TX
08.2017 - 05.2020
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Proficient in SMARTT, CDK/ADP and ERA IGNITE programs.
- Experienced in online transactions, phone transactions & face-to-face transactions.
- Acquired multiple certifications from Ford/Lincoln in Parts Sales.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Gathered pertinent information to place orders for Service department, customers and Shop mechanics.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Kept parts neatly stacked and ready for purchase to boost sales.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Parts Counterman
Park Cities Ford And Lincoln
Dallas, TX
06.2000 - 08.2017
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Proficient in MPI and Reynolds parts sales programs.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Kept parts neatly stacked and ready for purchase to boost sales.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Education
High School Diploma -
Skyline High School
Dallas, TX05.1991
Skills
- Bilingual (English/Spanish)
- Customer service skills
- Organization
- Team Management
- Project Organization
- Billing Adjustments
- Equipment Operation
- Problem Resolution
- Administrative support
- Operational Improvement
- Invoice Generation
- Communications
- Relationship Development
- Budgets
- Safety inspections
- Product Pick
- Customer Service
- MS Office
- Stock Rotation
- Revenue generation
- Delivery order fulfillment
- Complaint handling
- Forklift Operation
- Invoice Processing
- Vendor Relations
- Coordinating Paperwork
- Catalog Familiarity
- Ordering Parts
- Reviewing Deliveries
- Problem-Solving Skills
- Delivery Coordination
- Conflict Resolution
- Good Work Ethic
- Friendly, Positive Attitude
- Fluent in Spanish
- Supervision & Leadership
- Computer Skills
- Forklift operation
- Parts ordering
- Inventory management
- Customer service
- Quality control
- Sales documentation
- Data entry
- Problem solving
- Team collaboration
- Time management
- Cleaning and organization
- Vendor relations
- Workplace safety
- Staff training
- Invoice processing
- Technical aptitude
- Parts identification
- Inventory auditing
- Returns processing
- Industry awareness
- Coordinating paperwork
- Reviewing deliveries
- Purchasing oversight
- Improving customer satisfaction
- Ordering parts
- Stock control
- Upselling strategies
- Goal setting
- Replacement parts identification
- Email communication
- Parts department organization
- Returns management
- Report generation
- Delivery coordination
- Order fulfillment
- Proficient in CDK, Reynolds and XTime
- Up-selling strategies
- Warranty handling
- Supply orders
- Stock number and pricing data
- Parts documentation
- Verbal and written communication
- Technical acumen
- Cycle counting
- Problem-solving skills
- Parts recommendation
- Training and coaching
- Professional demeanor
- Problem-solving
- Record keeping
- Communication skills
- Order processing
- Reliability
- Interpersonal skills
Education and Training
other
Affiliations
Strong morals and high standards. Man of faith
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Parts Counter Person
Grapevine Ford
08.2023 - 05.2025
Parts Counterman
David McDavid Lincoln of Frisco
10.2021 - 07.2023
Parts Manager
Planet Lincoln Love Field Dallas
05.2020 - 10.2021
Parts Counterman
Sam Pack's Five Star Ford Dallas
08.2017 - 05.2020
Parts Counterman
Park Cities Ford And Lincoln
06.2000 - 08.2017
High School Diploma -
Skyline High School
Similar Profiles
William Beattie VWilliam Beattie V
Sales Manager at Grapevine FordSales Manager at Grapevine Ford
PEDRAM ROUHIJAHROMIPEDRAM ROUHIJAHROMI
Parts Specialist at Grapevine FordParts Specialist at Grapevine Ford
William MaerkerWilliam Maerker
Sales Representative at Town East FordSales Representative at Town East Ford
Marsalis BaileyMarsalis Bailey
Toyota Technician at Toyota WestToyota Technician at Toyota West
SAIADITYA ADDEPALLISAIADITYA ADDEPALLI
Software Developer at Resolve Tech Solutions (Contracted to CBRE)Software Developer at Resolve Tech Solutions (Contracted to CBRE)