PEDRAM ROUHIJAHROMI

• Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requester promptly.
• Managed and maintained relationship with big wholesale accounts to provide support and maximize revenue.
• Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
• Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

• Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' needs.

• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.

• Researching new car products and staying up to date with the latest models to make best recommendations.

• Demonstrating car functions to customers, describing options, explaining related costs and accompanying customers on test drives.

• Qualifying internet leads and follow up with information regarding new and pre-owned vehicle availability, options and price.

• Managed inventory on daily and ordered stock items for store accordingly.
• Served customers in-store and by telephone to answer questions and place orders.
• Assisted customers in finding appropriate parts promptly.
• Issued parts to technicians to complete customers' repairs.
• Tracked parts use and charged items to customer accounts for billing.
• Protecting company reputation and loyal client base.

• Assisting clients in person and over the phone with their needs.

• Providing quick and efficient service to obtain maximum sales and focus on customer satisfaction.

• Coordinating with the team in developing more efficient ways to prioritize and maximizing profit.

• Handling all customer service issues quickly to maintain high satisfaction levels.

• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

• Protecting company reputation and loyal client base.

• Troubleshot and diagnosed faults with all types of vehicle systems and components.

• Used specialty equipment, standard tools, and gauges to complete assessments and repairs.

• Discussed and explained repair procedures with customers and shop staff to build trust and reputation.

• Worked with other technicians to solve problems, improve operations and provide exceptional customer service.

• Troubleshot and diagnosed faults with all types of vehicle systems and components.

• Worked alongside senior technicians as an apprentice.

• Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.

• Performed safety and emissions inspections.