Elizabeth Fletcher
Mims,FL
Summary
Innovative technology professional with extensive and diverse experience, adept at enhancing systems and aligning technical solutions with business objectives. Demonstrated track record of leading projects from inception to completion, driving organizational growth and success. Proactive and goal-oriented, possessing exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a rapid capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Specialist
Florida Coast Equipment
03.2022 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
Service Advisor
Florida Coast Equipment
12.2022 - 06.2023
- Assign work to technicians, explain to customers and update them on their units, order parts, make quotes
- Left this position due to coming back from maternity leave and no longer needed in this position
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Left position due to returning from Maternity Leave and no longer needed in that department.
Technician
Florida Coast Equipment
03.2022 - 12.2022
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Troubleshot systems, traced problems and diagnosed root causes.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Heavy Duty Diesel Mechanic/ Dispatch
C&L Towing
07.2021 - 11.2021
- Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- I worked this position while pregnant, when I needed to step down I went into the dispatch office to work until baby arrived.
Parts Delivery Driver/ Counter Parts
Whiteford Kenworth
01.2020 - 07.2021
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- I worked this job during college, I was attending class from 6 pm- 12 am and working throughout the day, I left this position due to moving back to Florida.
Sales Associate
Ace Hardware
07.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- I left this job due to getting a job offer from Whiteford Kenworth which aligned with my career of choice.
Farm Associate
Big R
01.2019 - 07.2019
- Coordinated with local suppliers/vendors for obtaining quality farm inputs like seeds, fertilizers or feed in a timely manner at competitive prices.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Left due to this business being bought out and closing for some time.
Apprentice Diesel Mechanic
C&L Towing
01.2018 - 12.2018
- Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
- Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
- I left this apprenticeship when I started my journey with college.
Education
Associate of Applied Science - medium/heavy duty diesel technologies
University of Northwestern Ohio
Lima, OH12.2020
Skills
- Technical knowledge
- Shipping and receiving
- Returns processing
- Customer Service
- Friendly, Positive Attitude
- Proficient in CDK
- Diesel Engine Repair
Certification
- Driver's License
- Air Brake Endorsement
Additional Information
CDK knowledgeable
Timeline
Service Advisor
Florida Coast Equipment
12.2022 - 06.2023
Parts Specialist
Florida Coast Equipment
03.2022 - Current
Technician
Florida Coast Equipment
03.2022 - 12.2022
Heavy Duty Diesel Mechanic/ Dispatch
C&L Towing
07.2021 - 11.2021
Parts Delivery Driver/ Counter Parts
Whiteford Kenworth
01.2020 - 07.2021
Sales Associate
Ace Hardware
07.2019 - 12.2019
Farm Associate
Big R
01.2019 - 07.2019
Apprentice Diesel Mechanic
C&L Towing
01.2018 - 12.2018
Associate of Applied Science - medium/heavy duty diesel technologies
University of Northwestern Ohio
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