Sabrina Garcia
Andrews,TX
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Well-coordinated, possessing extensive knowledge of multiple different parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Motivated Parts Associate enthusiastic about building a long-term career. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Parts Specialist
Waterfleet
Pecos, TX
07.2023 - 05.2024
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready jobs as needed.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Roustabout Hand
Quail Energy Services
Andrews, TX
06.2023 - 08.2023
- Operated forklift and power washer to complete assigned yard tasks.
- Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
- Facilitated seamless workflow during peak times through effective time management strategies.
- Demonstrated adaptability by quickly adjusting to changing priorities or unforeseen challenges without compromising work quality or efficiency.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Placed forklifts under units, pallets and products for transportation to designated areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Parts Specialist
Bear Energy Services
Barstow, TX
02.2022 - 12.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves.
- Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
- Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
- Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
- Expedited order processing for increased efficiency with accurate documentation and timely communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Documented equipment transfers and sales details for accurate record keeping.
- Reduced repair times with establishment of strategic partnerships with service providers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Promoted brand at industry events and through ongoing networking efforts.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Front End Team Lead
United Supermarkets
Pecos, TX
08.2020 - 02.2022
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
Pecos High School
Pecos, TXSkills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Sales Support
- Problem-solving skills
- Shipping coordination
- Vehicle operations knowledge
- Clean Driving Record
- Supply orders
- Inventory Management
- Forklift Operation
- Team Collaboration
- Vendor Relations
- Inventory Coordination
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Safe driving skills
- Defensive Driving Practices
- Vehicle maintenance knowledge
Languages
Spanish
Native or Bilingual
Timeline
Parts Specialist
Waterfleet
07.2023 - 05.2024
Roustabout Hand
Quail Energy Services
06.2023 - 08.2023
Parts Specialist
Bear Energy Services
02.2022 - 12.2022
Front End Team Lead
United Supermarkets
08.2020 - 02.2022
High School Diploma -
Pecos High School