Alexander M. Capponi
Rockford
Summary
Talented Parts advisor/Warehouse specialist. Driven to exceed sales, quality and customer satisfaction goals every day. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
6
6
years of professional experience
Work History
Parts Specialist
Fitzgerald Equipment
07.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
Parts Counter Sales Person
General Auto Parts
07.2023 - 07.2024
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
Parts Specialist
Lou Bachrodt Automall
02.2022 - 05.2023
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Increased store revenue by cross-selling products and upselling services to customers.
- Averaging 50+ repair orders per day
Shipping and receiving clerk/Parts advisor
Napleton Auto Werks/Subaru/Porche/Cadillac
01.2020 - 01.2022
- Checking packing lists and receiving parts stock in appropriate locations
- Preparing outgoing parts shipments via UPS or Fedex systems
- Deliveries to Chicagoland and surrounding area dealerships or shops
- Taking inbound or outbound phone calls for parts inquiries/sales
- Assisting technicians at the parts window (going over diagrams, schematics or vehicle breakdowns to locate correct parts needed
- Over the counter sales to customers
- Assisting supervisor with all other duties assigned
Education
Graduate -
Guilford High School
04.2009
Skills
- Technical Diagrams
- Money Transfer Systems
- Rewards Programs
- Report Generation
- Pulling Parts
- Forklift Operation
- Efficient Sales Transactions
- Hand Trucks
- Inventory Auditing
- Monthly Audits
- Customer Interaction
- Schematic Design
- Materials Handling and Transport
- Shipping and Receiving
- Order Picking and Processing
- Microsoft Excel
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
Timeline
Parts Specialist
Fitzgerald Equipment
07.2024 - Current
Parts Counter Sales Person
General Auto Parts
07.2023 - 07.2024
Parts Specialist
Lou Bachrodt Automall
02.2022 - 05.2023
Shipping and receiving clerk/Parts advisor
Napleton Auto Werks/Subaru/Porche/Cadillac
01.2020 - 01.2022
Graduate -
Guilford High School
Similar Profiles
Justin HaywardJustin Hayward
Forklift Technician at Fitzgerald EquipmentForklift Technician at Fitzgerald Equipment
Megan WrubelMegan Wrubel
Mathematics Teacher at Fitzgerald Public Schools, Fitzgerald High SchoolMathematics Teacher at Fitzgerald Public Schools, Fitzgerald High School
Lucy FitzgeraldLucy Fitzgerald
Co-Owner at Fitzgerald Dance LLCCo-Owner at Fitzgerald Dance LLC
Benito JassBenito Jass
Banquet Server at Embassy SuitesBanquet Server at Embassy Suites
Davide TedescoDavide Tedesco
Project Manager at CimeUSAProject Manager at CimeUSA