JASON HOLLEY
Plant City,FL
Summary
Results-oriented Parts Specialist with 18+ years of experience in the automotive industry. Proven track record in parts ordering, inventory control, and customer service, with an ability to manage over $100,000 in monthly sales. Demonstrates strong communication and time management skills, coupled with a proficiency in Microsoft Office, Karmak, and Vision. Known for meticulous attention to detail and a commitment to maintaining an organized and efficient parts department.
Overview
18
18
years of professional experience
Work History
Parts Specialist
Ace Truck Body
Norcross, GA
09.2022 - 09.2023
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Organized parts storage and stocked inventory according to established guidelines.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Tracked parts use and charged items to customer accounts for billing.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked and managed stock of parts.
- Issued parts to technicians to complete customers' repairs.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Adhered to company guidelines for performance and compliance.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Passionate about learning and committed to continual improvement.
Parts Counter Person
Global Parts, Inc.
02.2019 - 09.2022
- Managed counter sales and phone sales for Global Parts, Inc
- In the truck parts market
- Demonstrated expertise in order parts creation and purchase order management
- Maintained inventory control to ensure availability of parts for customers
- Achieved an average monthly sales of over $100,000
- Provided excellent customer service to ensure customer satisfaction
- Developed and maintained strong relationships with suppliers to ensure timely delivery and availability of parts
- Proactively identified opportunities to expand the customer base by recommending additional parts and products that align with the customer's needs and preferences.
- Handled returns and exchanges professionally while adhering to company policies without compromising customer satisfaction levels.
- Maintained extensive understanding of common problems and methods for repair.
- Established long-term relationships with repeat clients through personalized service tailored to their specific requirements.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Increased customer satisfaction by providing accurate and timely information on parts availability and pricing.
Parts Specialist
Utility trailer sales of georgia
Stockbridge, GA
01.2013 - 02.2019
- Price parts for estimates, order parts, receive parts, create purchase orders, handle returns on parts not used for jobs, take care of walk-in customers, inventory control, communicate with technicians about parts needed for jobs
- Ensured accurate record keeping of all parts transactions, including purchases, returns, and inventory adjustments, to maintain an organized and efficient parts department.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained a clean and safe work environment, adhering to company guidelines as well as OSHA regulations where applicable.
- Ordered parts from various distributors to fulfill demands.
- Maintained extensive understanding of common problems and methods for repair.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted in training new staff members on company procedures and best practices in parts management.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
- Maintained clean and neat parts counter and sales floor.
Parts Specialist
Ace Truck Body & Trailer Repair
09.2013 - 02.2017
- Price parts for estimates, order parts, receive parts, create purchase orders, handle returns on parts not used for jobs, take care of walk-in customers, inventory control, communicate with technicians about parts needed for jobs
- Coordinated with suppliers to ensure prompt delivery of parts and resolve any issues with orders.
Education
High school diploma -
06.1994
Skills
- Sales
- Inventory Control
- Upselling
- Suspension
- Vehicle Maintenance
- Microsoft Office
- Customer Service
- Sourcing
- Communication Skills
- Time Management
- Retail Math
- Computer Skills
- Dealership Experience
- Retail Sales
- Pricing
- Delivery Coordination
- Vendor Relations
- Invoice Processing
- Database Management System Software
- Special Requests
- Technical Diagrams
- Problem-Solving Skills
- Karmak
- Vision
Timeline
Parts Specialist - Ace Truck Body
09.2022 - 09.2023
Parts Counter Person - Global Parts, Inc.
02.2019 - 09.2022
Parts Specialist - Ace Truck Body & Trailer Repair
09.2013 - 02.2017
Parts Specialist - Utility trailer sales of georgia
01.2013 - 02.2019
Meadowcreek High School - High school diploma,
Personal Information
Age: 47
Personal Information
Age: 47