Scott Adkins Jr
Dover,DE
Summary
With a proven track record at Petsmart, I excel in pet care and customer service, blending expertise in animal handling with exceptional communication skills. Demonstrated ability to enhance facility operations and animal welfare, I bring a dynamic blend of hard and soft skills, including carpentry and teamwork, to exceed employer expectations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parts Specialist
AutoZone
Camden, DE
02.2025 - 02.2026
- Maintained accurate inventory records using advanced inventory management systems.
- Provided exceptional customer service by identifying parts requirements and offering tailored solutions.
- Assisted in training new staff on company policies and product knowledge to enhance team performance.
- Streamlined parts ordering process, reducing lead times and increasing customer satisfaction rates.
Petcare Specialist
Petsmart
Dover, Delaware
01.2023 - 10.2024
- Performed daily cleaning of kennels and other areas of the facility as necessary to maintain a healthy environment for the animals.
- Trained new employees on proper procedures related to pet care, such as feeding schedules and exercise routines.
- Ensured that all safety protocols were followed while handling animals in order to minimize risks associated with potential injuries or illnesses.
- Managed inventory levels of food and supplies needed for daily operations.
- Socialized pets through attention, play and positive reinforcement.
- Monitored health of each animal and immediately reported abnormalities or behavioral changes.
- Maintained clean food, water and kennel area to keep pets happy and safe.
- Utilized effective communication skills when interacting with pet owners about their animal’s health needs.
- Checked and refilled cleaning supplies to anticipate needs and maintain adequate levels.
- Sanitized and cleaned inside and outside of kennels, windows and floors to meet facility standards.
- Demonstrated ability to administer medications and vaccinations to animals in a professional and caring manner.
- Provided excellent customer service by responding promptly to inquiries from clients regarding pet care services.
- Collaborated with other team members to provide exceptional customer service experiences for all visitors.
- Assisted with intakes, adoptions and surrenders to expedite processes.
- Performed regular inspections of property to verify safety and security for both staff members and guests.
- Maintained accurate records of all services provided, including medications administered, treatments performed, and vaccinations received.
- Remained alert of dietary restrictions for individual animals to reduce sickness.
- Conducted research into nutrition requirements and behavioral issues to advise customers on proper pet care.
- Assisted in developing marketing materials such as brochures and flyers to promote pet care services offered at the facility.
- Watered and fed animals according to prescribed diets and portions.
- Washed, cleaned and disinfected kennels, cages, and holding areas to prevent spread of disease.
- Created positive relationships with animals through socialization and positive reinforcement.
- Conducted regular animal health checks, identifying and reporting any abnormalities or concerns.
- Trained staff members on proper animal handling procedures.
- Fed and watered animals with appropriate schedules and feeding procedures.
- Answered telephone and scheduled appointments.
- Examined and observed animals to detect signs of illness, disease, and injury.
- Advised pet owners on how cared for pets’ health.
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
- Sold pet food and supplies.
- Unloaded and store feed and supplies.
- Observed and cautioned children petting and feeding animals in designated areas to promote safety of humans and animals.
- Maintained physical and mental health.
Flagger
Bally’s Casino
Dover, Delaware
07.2022 - 07.2022
- Exercised sound judgment when assessing potentially dangerous situations that arise due to inclement weather or increased congestion.
- Actively participated in job site meetings regarding new procedures or changes to existing policies.
- Displayed expertise in establishing safe working environments on roadways and highways.
- Employed strong customer service skills when dealing with frustrated motorists or pedestrians.
- Maintained a positive attitude during stressful situations involving difficult drivers or hazardous conditions.
- Successfully managed high volumes of vehicular traffic during peak hours.
- Exhibited skill in managing multiple tasks simultaneously while maintaining safety protocols.
- Demonstrated ability to direct traffic safely and efficiently around construction sites.
- Performed daily inspections of equipment including flags, vests, signs and other materials used for flagging operations.
- Proficient in the use of hand signals, signs, barricades and cones for directing traffic.
- Utilized excellent communication skills when interacting with coworkers, supervisors, customers and other personnel.
- Competent at providing clear instructions to drivers regarding speed limits and safety rules.
- Responded quickly to emergency situations such as accidents or medical emergencies.
Construction Worker
Emory’s trim works
Dover, DE
07.2018 - 06.2022
- Installed doors/windows/siding for Lowe’s.
- Also cut and hanged trim such as baseboard and crown moulding.
- Skilled in caulking, painting, and ensuring homes are as clean if not cleaner than when I’d started.
- Capable of lifting over 120lbs without assistance and I can sell a job well enough to be a homeowner’s best choice for the job, 9 times out.
- Used hand drill and saw machine to cut required measurements of materials.
- Worked collaboratively with teams of other construction workers.
- Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team.
- Maintained a clean job site by removing debris, cleaning up spills, and adhering to safety regulations on a daily basis.
- Installed doors, windows, roofs, siding, decks, porches, stairs, railings, flooring systems and insulation according to building codes.
- Followed detailed instructions from supervisors regarding specific tasks related to each project.
- Demonstrated strong problem-solving abilities when facing challenges or unexpected changes during construction projects.
- Ensured all installations and repairs were completed in a timely and efficient manner.
- Thoroughly complied with safety protocols and procedures related to construction work.
Cashier
Penner’s Warehouse Superstore
Dover, Delaware
04.2018 - 11.2019
- Operated cash register to accurately process payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed customer orders and ensured the accuracy of their purchases.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Operated the POS system efficiently to ensure accurate transactions.
- Used POS system to complete purchases for customers.
- Supported other departments within the store by providing assistance when needed.
- Ensured compliance with all company policies related to cash handling procedures.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
Education
High school diploma - undefined
Dover High School
Dover, DE06.2018
Skills
Customer service
Pet care
Animal handling
Animal care
Computer skills
Parts Sales
General Labor
Heavy lifting
Cash handling
Sales
Floor care
Cash register
POS
Windows
Tax experience
Basic math
Retail math
Communication skills
Animal handling expertise
Hygiene maintenance
Animal enrichment
Client communication
Stress reduction
Appointment scheduling
Waste disposal
Special needs care
Behavioral assessment
Infection prevention
Nutrition management
Allergy awareness
Agility training
Health monitoring
Pet first aid
Pet transportation
Aquatic pet care
Reptile care
Exotic animal experience
Pet handling
Small mammal care
Physical fitness
Teamwork
Honest and dependable
Multitasking
Problem-solving
Attention to detail
Time management
Problem-solving abilities
Multitasking Abilities
Organizational skills
Excellent communication
Reliability
Self motivation
Human and animal safety
Physical stamina
Door Hanging
Glass Installation
Trim Carpentry
Construction
Remodeling
Handyman
Caulking
Carpentry
Mowing
Tile Laying
Lawn Care
Landscape Maintenance
Drywall
Mechanical Knowledge
Concrete Finishing
Snow Plowing
Tree Trimming
Facilities Maintenance
Blueprint Reading
Cleaning
Certification
- Non-CDL Class C 07/01/18, 07/01/28
- Driver’s License 07/01/18, 07/01/26
Timeline
Parts Specialist
AutoZone
02.2025 - 02.2026
Petcare Specialist
Petsmart
01.2023 - 10.2024
Flagger
Bally’s Casino
07.2022 - 07.2022
Construction Worker
Emory’s trim works
07.2018 - 06.2022
Cashier
Penner’s Warehouse Superstore
04.2018 - 11.2019
High school diploma - undefined
Dover High School