Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Adkins Jr

Dover,DE

Summary

With a proven track record at Petsmart, I excel in pet care and customer service, blending expertise in animal handling with exceptional communication skills. Demonstrated ability to enhance facility operations and animal welfare, I bring a dynamic blend of hard and soft skills, including carpentry and teamwork, to exceed employer expectations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parts Specialist

AutoZone
Camden, DE
02.2025 - 02.2026
  • Maintained accurate inventory records using advanced inventory management systems.
  • Provided exceptional customer service by identifying parts requirements and offering tailored solutions.
  • Assisted in training new staff on company policies and product knowledge to enhance team performance.
  • Streamlined parts ordering process, reducing lead times and increasing customer satisfaction rates.

Petcare Specialist

Petsmart
Dover, Delaware
01.2023 - 10.2024
  • Performed daily cleaning of kennels and other areas of the facility as necessary to maintain a healthy environment for the animals.
  • Trained new employees on proper procedures related to pet care, such as feeding schedules and exercise routines.
  • Ensured that all safety protocols were followed while handling animals in order to minimize risks associated with potential injuries or illnesses.
  • Managed inventory levels of food and supplies needed for daily operations.
  • Socialized pets through attention, play and positive reinforcement.
  • Monitored health of each animal and immediately reported abnormalities or behavioral changes.
  • Maintained clean food, water and kennel area to keep pets happy and safe.
  • Utilized effective communication skills when interacting with pet owners about their animal’s health needs.
  • Checked and refilled cleaning supplies to anticipate needs and maintain adequate levels.
  • Sanitized and cleaned inside and outside of kennels, windows and floors to meet facility standards.
  • Demonstrated ability to administer medications and vaccinations to animals in a professional and caring manner.
  • Provided excellent customer service by responding promptly to inquiries from clients regarding pet care services.
  • Collaborated with other team members to provide exceptional customer service experiences for all visitors.
  • Assisted with intakes, adoptions and surrenders to expedite processes.
  • Performed regular inspections of property to verify safety and security for both staff members and guests.
  • Maintained accurate records of all services provided, including medications administered, treatments performed, and vaccinations received.
  • Remained alert of dietary restrictions for individual animals to reduce sickness.
  • Conducted research into nutrition requirements and behavioral issues to advise customers on proper pet care.
  • Assisted in developing marketing materials such as brochures and flyers to promote pet care services offered at the facility.
  • Watered and fed animals according to prescribed diets and portions.
  • Washed, cleaned and disinfected kennels, cages, and holding areas to prevent spread of disease.
  • Created positive relationships with animals through socialization and positive reinforcement.
  • Conducted regular animal health checks, identifying and reporting any abnormalities or concerns.
  • Trained staff members on proper animal handling procedures.
  • Fed and watered animals with appropriate schedules and feeding procedures.
  • Answered telephone and scheduled appointments.
  • Examined and observed animals to detect signs of illness, disease, and injury.
  • Advised pet owners on how cared for pets’ health.
  • Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
  • Sold pet food and supplies.
  • Unloaded and store feed and supplies.
  • Observed and cautioned children petting and feeding animals in designated areas to promote safety of humans and animals.
  • Maintained physical and mental health.

Flagger

Bally’s Casino
Dover, Delaware
07.2022 - 07.2022
  • Exercised sound judgment when assessing potentially dangerous situations that arise due to inclement weather or increased congestion.
  • Actively participated in job site meetings regarding new procedures or changes to existing policies.
  • Displayed expertise in establishing safe working environments on roadways and highways.
  • Employed strong customer service skills when dealing with frustrated motorists or pedestrians.
  • Maintained a positive attitude during stressful situations involving difficult drivers or hazardous conditions.
  • Successfully managed high volumes of vehicular traffic during peak hours.
  • Exhibited skill in managing multiple tasks simultaneously while maintaining safety protocols.
  • Demonstrated ability to direct traffic safely and efficiently around construction sites.
  • Performed daily inspections of equipment including flags, vests, signs and other materials used for flagging operations.
  • Proficient in the use of hand signals, signs, barricades and cones for directing traffic.
  • Utilized excellent communication skills when interacting with coworkers, supervisors, customers and other personnel.
  • Competent at providing clear instructions to drivers regarding speed limits and safety rules.
  • Responded quickly to emergency situations such as accidents or medical emergencies.

Construction Worker

Emory’s trim works
Dover, DE
07.2018 - 06.2022
  • Installed doors/windows/siding for Lowe’s.
  • Also cut and hanged trim such as baseboard and crown moulding.
  • Skilled in caulking, painting, and ensuring homes are as clean if not cleaner than when I’d started.
  • Capable of lifting over 120lbs without assistance and I can sell a job well enough to be a homeowner’s best choice for the job, 9 times out.
  • Used hand drill and saw machine to cut required measurements of materials.
  • Worked collaboratively with teams of other construction workers.
  • Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team.
  • Maintained a clean job site by removing debris, cleaning up spills, and adhering to safety regulations on a daily basis.
  • Installed doors, windows, roofs, siding, decks, porches, stairs, railings, flooring systems and insulation according to building codes.
  • Followed detailed instructions from supervisors regarding specific tasks related to each project.
  • Demonstrated strong problem-solving abilities when facing challenges or unexpected changes during construction projects.
  • Ensured all installations and repairs were completed in a timely and efficient manner.
  • Thoroughly complied with safety protocols and procedures related to construction work.

Cashier

Penner’s Warehouse Superstore
Dover, Delaware
04.2018 - 11.2019
  • Operated cash register to accurately process payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Provided efficient and courteous service to customers.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Assisted with training and mentoring new team members.
  • Delivered exceptional customer service at all points of contact.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
  • Operated the POS system efficiently to ensure accurate transactions.
  • Used POS system to complete purchases for customers.
  • Supported other departments within the store by providing assistance when needed.
  • Ensured compliance with all company policies related to cash handling procedures.
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.

Education

High school diploma - undefined

Dover High School
Dover, DE
06.2018

Skills

Customer service

Pet care

Animal handling

Animal care

Computer skills

Parts Sales

General Labor

Heavy lifting

Cash handling

Sales

Floor care

Cash register

POS

Windows

Tax experience

Basic math

Retail math

Communication skills

Animal handling expertise

Hygiene maintenance

Animal enrichment

Client communication

Stress reduction

Appointment scheduling

Waste disposal

Special needs care

Behavioral assessment

Infection prevention

Nutrition management

Allergy awareness

Agility training

Health monitoring

Pet first aid

Pet transportation

Aquatic pet care

Reptile care

Exotic animal experience

Pet handling

Small mammal care

Physical fitness

Teamwork

Honest and dependable

Multitasking

Problem-solving

Attention to detail

Time management

Problem-solving abilities

Multitasking Abilities

Organizational skills

Excellent communication

Reliability

Self motivation

Human and animal safety

Physical stamina

Door Hanging

Glass Installation

Trim Carpentry

Construction

Remodeling

Handyman

Caulking

Carpentry

Mowing

Tile Laying

Lawn Care

Landscape Maintenance

Drywall

Mechanical Knowledge

Concrete Finishing

Snow Plowing

Tree Trimming

Facilities Maintenance

Blueprint Reading

Cleaning

Certification

  • Non-CDL Class C 07/01/18, 07/01/28
  • Driver’s License 07/01/18, 07/01/26

Timeline

Parts Specialist

AutoZone
02.2025 - 02.2026

Petcare Specialist

Petsmart
01.2023 - 10.2024

Flagger

Bally’s Casino
07.2022 - 07.2022

Construction Worker

Emory’s trim works
07.2018 - 06.2022

Cashier

Penner’s Warehouse Superstore
04.2018 - 11.2019

High school diploma - undefined

Dover High School
Scott Adkins Jr