TJ Holcomb
Lubbock,TX
Summary
Results-driven Service Manager and Parts Specialist with over 10 years of experience in equipment service, maintenance, and operations within the heavy equipment and rental industry. Proven track record of leading service teams, optimizing workflow, and improving customer satisfaction through effective communication and problem-solving. Highly skilled in diagnostics, mechanical and electrical repair, inventory management, and vendor relations. Strong leader with hands-on technical expertise, committed to safety, efficiency, and delivering high-quality service in fast-paced environments.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Parts Specialist
EquipmentShare
Lubbock, Tx
10.2025 - Current
- Maintained a great relationship with the service department to ensure any and all parts needed for our team were either available or ordered quickly to ensure customer satisfaction.
- Managed inventory levels for parts and equipment to ensure availability.
- Assisted customers with selecting appropriate parts based on their needs.
- Coordinated with suppliers to obtain pricing and availability of parts.
- Processed orders and maintained accurate records in the inventory system.
- Developed and implemented strategies for optimizing parts storage and retrieval.
- Received customer orders and placed them into the system for processing.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Maintained accurate records of all inventory transactions in the computer system.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock.
Service Manager
EquipmentShare
Lubbock, Tx
01.2025 - 09.2025
- Managed daily operations and workflow for service department.
- Coordinated equipment repairs and maintenance schedules for optimal performance.
- Trained and mentored staff on service procedures and customer interactions.
- Communicated with customers to address inquiries and resolve issues promptly.
- Implemented safety protocols to ensure compliance with industry standards.
- Collaborated with sales teams to support customer needs and equipment orders.
- Monitored service metrics to identify areas for process improvement.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Monitored employee performance through key metrics analysis.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Led the recruitment and hiring process for new service department staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Service Technician
EquipmentShare
Lubbock, Tx
06.2023 - 01.2025
- Diagnosed equipment issues and provided timely repairs on-site.
- Conducted routine maintenance on rental machinery and tools.
- Collaborated with customers to understand service needs and expectations.
- Operated various diagnostic tools to assess equipment performance issues.
- Developed service reports detailing repairs and maintenance performed.
- Maintained safety standards while working in diverse environments and conditions.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Observed field safety protocols to prevent injuries and accidents.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Performed troubleshooting on electronic circuits and systems.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
Field Service Technician
Ahern rentals
Lubbock, TX
02.2018 - 12.2023
- Diagnosed and repaired mechanical issues according to industry standards.
- Documented repair methods and maintenance processes to improve support analysis.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Drove and maintained company vehicle, keeping in peak condition.
- Analyzed equipment data to isolate and diagnose faults.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Handled telephone support calls to determine issues and provide solutions.
Shop Technician
South plains implement
Big Spring, TX
07.2015 - 01.2018
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
- Installed new components or replaced defective parts to restore functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
Education
Diesel Technology - Diesel Technology
South Plains College
Levelland, TX 01.2012 - 05.2014
Skills
- Troubleshooting and repair
- Electrical schematic training
- Welding skills
- Courteous and Professional
- Problem-Solving
- Customer Service
- Accountability and Work Ethic
- Safe Driving Record
- Mechanical Background
- Positive Attitude
- Teamwork and Coordination
- Equipment maintenance
- Customer relationship management
- Safety compliance
- Service scheduling
- Technical troubleshooting
- Team leadership
- Performance monitoring
- Process improvement
- Conflict resolution
- Effective communication
- Staff training
- Customer service
- Operational budgeting
- Workflow management
- Staff supervision
- Trustworthy and honest
- Goal oriented
- Multitasking and organization
- Customer service management
- Employee training and development
- Time management
- Estimating and quoting
- Workplace safety
- New employee hiring
- Parts ordering
- Inventory management
- Parts identification
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Delivery coordination
- Cycle counting
- Invoice processing
- Warranty handling
- Replacement parts identification
- Vendor relations
Timeline
Parts Specialist
EquipmentShare
10.2025 - Current
Service Manager
EquipmentShare
01.2025 - 09.2025
Field Service Technician
EquipmentShare
06.2023 - 01.2025
Field Service Technician
Ahern rentals
02.2018 - 12.2023
Shop Technician
South plains implement
07.2015 - 01.2018
Diesel Technology - Diesel Technology
South Plains College
01.2012 - 05.2014