Gavin Thomas
Woodbury,GA
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
1
1
year of professional experience
Work History
Auto Parts Specialist
Oreilly Auto Pats
Griffin, GA
10.2021 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for automotive product needs.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Body Shop Technician
Rotisserie Restorations
Griffin, GA
11.2019 - 07.2020
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Routed timely parts order invoices to accounting office to maintain up-to-date records.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Assembled machines and mechanics according to instructions.
Skills
- Pulling Parts
- Market Trend Analysis
- Bagging Items
- End Cap Placement
- Checking Batteries
- Demand Fulfillment
- Performance Strategies
- Customer Needs Assessments
- Industry Trends
- Office Cleaning
- Chemical Cleaners
- Pricing Structures
- Customer Interaction
- Project Requirements
- Operational Efficiency
- Customer Retention
- Returns Policies
- Special Orders
- Customer Inquiries
- Cost Control
- Parts Identifications
- Cash Register Operations
- Rewards Programs
- Store Displays
- Improvement Plans
- Team Goals
- Critical Thinking
- Mobile Devices
- Till Counting
- Price Changes
- Closing Procedures
- Inventory Control Processes
- Professional Relationships
- Hazardous Chemicals
- Company Guidelines
- Battery Testing and Installation
- Stock Replenishment
- Reading Comprehension
- Visual Displays
- Staff Assignments
- Company Quality Standards
- Client Satisfaction
- Modifications and Repairs
- Professional Development
- Verbal and Written Communication
- Lift Trucks
- Compliance Requirements
- Database Management System Software
- Quality Inspection and Control
- Auto Mechanics
- Sales Target Monitoring
- Safety Policies and Procedures
- Technical Documentation
- Handling Procedures
- Technical Diagrams
- Administrative Support
- Complex Problem-Solving
- Loss Prevention Training
- Parts Department Support
- Maintaining Clean Work Areas
- Shipment Processing
- POS Inventory System Operation
- Detailed Meeting Minutes
- Replacing Parts
- Customer Buying Habits
- Display Arrangement
- Social Perceptivenes
- Diagram Interpretation
- Workflow Schedules
- Cash Control
Timeline
Auto Parts Specialist
Oreilly Auto Pats
10.2021 - Current
Body Shop Technician
Rotisserie Restorations
11.2019 - 07.2020