Paul Davis
Santa Rosa,CA
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
19
19
years of professional experience
Work History
Auto Parts Counterperson
Manly Honda & Hyundai
06.2018 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Service Advisor
Nisstech Automotive
09.2016 - 06.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Service Advisor
Jim Bone Fiat
01.2015 - 09.2016
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Auto Parts Counterperson
Jim Bone Nissan & Kia
03.2012 - 01.2015
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
Auto Parts Counterperson
Kia Of Fairfield
09.2010 - 03.2012
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
Auto Detailer
Kia Of Fairfield
07.2009 - 09.2010
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
- Vacuumed interiors of vehicles to remove dirt and debris.
Sales Consultant
Saturn Of Santa Rosa
03.2008 - 08.2008
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Event Coordinator
Saturn Of Santa Rosa
06.2005 - 03.2008
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Auto Detailer
Saturn Of Santa Rosa
11.2002 - 06.2005
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
Education
No Degree - General Education
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
El Molino High School
Forestville, CA06.2005
Skills
- Cash Register Operations
- Data Operations
- Customer Interaction
- Parts Identifications
- Pulling Parts
- Customer Needs Assessments
Timeline
Auto Parts Counterperson
Manly Honda & Hyundai
06.2018 - Current
Service Advisor
Nisstech Automotive
09.2016 - 06.2018
Service Advisor
Jim Bone Fiat
01.2015 - 09.2016
Auto Parts Counterperson
Jim Bone Nissan & Kia
03.2012 - 01.2015
Auto Parts Counterperson
Kia Of Fairfield
09.2010 - 03.2012
Auto Detailer
Kia Of Fairfield
07.2009 - 09.2010
Sales Consultant
Saturn Of Santa Rosa
03.2008 - 08.2008
Event Coordinator
Saturn Of Santa Rosa
06.2005 - 03.2008
Auto Detailer
Saturn Of Santa Rosa
11.2002 - 06.2005
No Degree - General Education
Santa Rosa Junior College
High School Diploma -
El Molino High School
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