Jerel Valentin
TITUSVILLE,FL
Summary
Proven Parts Specialist with a track record of enhancing store revenue through expert cross-selling and upselling techniques at O'Reilly Auto Parts. Skilled in forecasting, planning, and sales support, adept at leveraging warehouse operations knowledge to streamline processes. Excels in customer service and vendor relations, significantly improving cost efficiencies. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of car parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Oreilly Auto Pats
03.2023 - Current
- Tracked parts use and charged items to customer accounts for billing.
- Increased store revenue by cross-selling products and upselling services to customers.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases
- Issued parts to technicians to complete customers' repairs
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Adhered to company guidelines for performance and compliance
- Inspected parts for defects, removing damaged parts, and replacing with new ones
Parts Counter Person
Advanced Auto Parts
05.2019 - 11.2021
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and for use in cars and trucks equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted customers with diagnosing problems for mechanical equipment and purchasing necessary replacements.
- Researched vehicles and parts via physical catalogs and electronic means
- Maintained clean and neat parts counter and sales floor
- Reached out to vendors outside usual network to find parts not available from traditional sources
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization
- Stocked and managed stock of parts
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Maintained extensive understanding of common problems and methods for repair
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair
Education
High School Diploma -
East River High School
Orlando, FL05.2019
Skills
- Forecasting and planning
- Returns processing
- Sales Support
- Warehouse Operations
- Technical knowledge
- Packaging and Labeling
- Shipping and receiving
- Environmental awareness
- Vehicle operations knowledge
- Inventory Management
- Clean Driving Record
- Customer Service
- Team Collaboration
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Parts Specialist
Oreilly Auto Pats
03.2023 - Current
Parts Counter Person
Advanced Auto Parts
05.2019 - 11.2021
High School Diploma -
East River High School