Rick Bestler
Inver Grove Heights,MN
Summary
Highly skilled in handling the requirements in a wholesale and retail parts and service environment. Consistently recognized for leadership and high service levels impacting success. Works independently, driven by high standards, integrity and knowledge. Outstanding automotive parts and service background.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Kline Volvo
Maplewood, Minnesota
10.2018 - Current
- Maintain high customer satisfaction and loyalty
- Maintain a current knowledge base of parts and accessory catalogs
- Self-educate on the new car features and benefits of options and accessories
- Successfully identify and fulfill wholesale and retail parts customer needs
- Assist in identifying the best inventory mix of parts and accessories
- Complete special-order parts request for customers and service personnel
- Communicate with customer on parts status
- Performs general office duties such as ordering supplies, maintaining record management systems, and answer phones
- Performs other specific tasks as directed by management.
Parts Manager/Service Recon
Walser Automotive Group
Maplewood, Minnesota
02.2014 - 10.2018
- Worked with the Service Manager and technicians to ensure a timely unit turnaround
- Provided diagnosis assistance to service department employees
- Kept compliance for all federal, state, and local licensing and regulations
- Address customer concerns promptly and in accordance with the dealership guidelines
- Enforced and monitored dealership pricing policy
- Monitored and adjusted inventory to minimize obsolescence
- Performed the Service Manager role and duties in their absence
- Complete shipping and receiving responsibilities
- Excelled in obscure parts locating
- Autobody estimating and outsourcing.
Skills
- Proficient in [CDK (ADP)
- Workflow 360
- ALLDATA, MITCHELL
- OPS, Collision Link, CCC]
SKILLS
- Operations Management
- Purchasing Oversight
- Reviewing Deliveries
- Ordering Parts
- Inventory Auditing
- Catalog and Parts Familiarity
- Maintenance Schedules
- Order Fulfillment
- Staff Training
- Forklift Operation
- Goal Setting
- Problem-Solving Skills
- Delivery Coordination
- Vendor Relations
Timeline
Parts Specialist - Kline Volvo
10.2018 - Current
Parts Manager/Service Recon - Walser Automotive Group
02.2014 - 10.2018
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