Summary
Overview
Work History
Education
Skills
Accomplishments
Photographer
Timeline
Generic

Rocco DeMas

Summary

Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Dependable, familiar with wide range of parts manufacturers and available product lines. Supports technicians and customers alike with diverse parts needs. Keeps accurate records and bills parts correctly using Parts Software. Reliable employee seeking current position. Offering excellent communication and good judgment.

Overview

6
6
years of professional experience

Work History

Parts Specialist

Burlington Dodge / Hyundai
Burlington, NJ
05.2022 - Current
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Handled Daily Special orders as well as maintained automatic replenishment parts
  • Hyundai Parts Warranty/Commercial
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.

Parts Specialist

Burlington Volkswagen
Burlington, NJ
08.2020 - 05.2022
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Delivered merchandise to business locations for use in sho[ repairs or direct sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Parts Specialist

Freightliner Trucks A Division Of Daimler Trucks USA
Levittown, PA
10.2019 - 04.2020
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.

Quality Control Inspector

Carvana
Delanco, NJ
10.2018 - 10.2019
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Repaired faults, reassembled products and completed additional tests.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.

Parts Specialist

Burlington Volkswagen
Burlington, NJ
08.2016 - 10.2018
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.

Education

No Degree -

Rowan College At Burlington County
Mt Holly, NJ

High School Diploma -

Bordentown Regional High School
Bordentown, NJ
06.2016

Skills

  • Inventory Control Processes
  • Company Guidelines
  • Customer Interaction
  • Database Management System Software
  • Expert in Programs: ETKA and ADP/CDK
  • Catalogs include, Dodge/Chrysler, Hyundai, Volkswagen, Frieghtliner, Chevrolet
  • Vendor Relations

Accomplishments

  • Supervised team of 3 staff members to fulfill over 600 online orders monthly Via VWpartsVortex.com.
  • Published Automotive Photographer in Automotive Magazines.

Photographer

Started as a Hobby but soon Turned into an additional source of income, Being Hired for automotive events as well as Weddings and other ceremonial events.

Timeline

Parts Specialist

Burlington Dodge / Hyundai
05.2022 - Current

Parts Specialist

Burlington Volkswagen
08.2020 - 05.2022

Parts Specialist

Freightliner Trucks A Division Of Daimler Trucks USA
10.2019 - 04.2020

Quality Control Inspector

Carvana
10.2018 - 10.2019

Parts Specialist

Burlington Volkswagen
08.2016 - 10.2018

No Degree -

Rowan College At Burlington County

High School Diploma -

Bordentown Regional High School

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Rocco DeMas