Golf
Dawson Taber
Business & Operations Analyst
Austin,TX
Work Preference
Summary
Professional with strong background in driving business growth and optimizing performance. Skilled in strategic planning, data analysis, and customer acquisition. Known for effective collaboration, adaptability, and delivering results in dynamic environments. Highly valued for leadership, problem-solving, and communication abilities.
Work History
Sr Client Growth Manager
Adobe
06.2019 - Current
- Grow and manage relationships with Mid-Market & Enterprise clients by positioning product services for value realization, business reviews and strategic mutual plans, resulting in 157% upsell.
- Collaborate & understand client objectives and KPI’s to align on business needs, resources and enablement, resulting in 100% retention target.
- Improve department efficiencies by creating 12 process documents, hosting 4 workshops and acting as change agent for CRM migration.
Customer Success Manager
ForgeRock
11.2017 - 06.2019
- Manage Enterprise level Accounts over $4M ARR, including Fortune 500 companies. Manage implementations of client and partner relationships to successfully onboarding company solutions. Coordinated Onsite Business Reviews and Technical Workshops.
Customer Success Manager
WP Engine
12.2014 - 10.2017
- Mid-Market segment of 45 accounts, assisting in product adoption and content management. Build trust and maintain rapport with clients to align on product integration, site optimization, and resource allocation to ensure successful marketing and promotional events.
Senior Account Manager
Rackspace Technology
09.2008 - 12.2014
- Responsible for SMB portfolio ($6M ARR). Managed customer needs while maintaining goals of company. Forecast business growth and responsible for management reporting.
Projects
Data Analysis project through Great Learning and The University of Texas at Austin. Perform an exploratory data analysis and provide actionable insights which will help them enhance their customer experience and improve the business.
- https://www.mygreatlearning.com/eportfolio/dawson-taber
Dec 2024
FoodHub Order Analysis using Python Data-Driven Revitalization: Transforming New-Wheels Sales and Customer Satisfaction (Dec 2024)
- Course: Data-driven Insights using Python
- Perform an exploratory data analysis and provide actionable insights for a food aggregator company to get a fair idea about the demand of different restaurants and cuisines, which will help them enhance their customer experience and improve the business.
SKILLS & TOOLS COVERED
- Python, Numpy, Pandas, Seaborn, Univariate analysis, Bivariate analysis, Exploratory Data Analysis, Business Recommendations
Oct 2024
Data-Driven Revitalization: Transforming New-Wheels Sales and Customer Satisfaction
- Course: Data Analytics with SQL
- In the face of diminishing sales and heightened customer concerns, the WheelsRevive project leverages advanced data analytics to scrutinize essential feedback and sales data. The objective is to furnish the CEO with crucial insights, facilitating well-informed decision-making for a precise business revival. Through an exploration of customer sentiments and market dynamics, WheelsRevive endeavors to redefine New Wheels within the competitive vehicle resale landscape.
SKILLS & TOOLS COVERED
- SQL, MYSQL, Joins, Sub Queries, Analytical Functions, Group by clause, Derived Class, Problem Solving
Education
Certificate - Data Analytics Essentials
University of Texas At Austin / Great Learning
Austin, TX02-2025
MBA -
Baylor University
Waco, TX04-2019
BBA - Marketing
University of Texas At San Antonio
San Antonio, TX05-2006
Skills
Negotiations
Volunteer Work
- American Corporate Partners (2023-2025)
- Rise Against Hunger (2023)
Accomplishments
- 2024 Sales Achievement Aware
- 2024 Sales Academy Drivers Club Finalist
- Q4FY24 Values Award (Own the Outcome)
- 2022 Commerce Kickoff Award (Team Player)
- Q2FY21 Team Player Award, 2020 Sales Achievement Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Data Analytics Essentials - University of Texas at Austin, and Great Learning.
Quote
"A lie has speed, but truth has endurance"
- Edgar J. Mohn
Interests
Fitness & Exercise
Mentoring & Coaching
3D-Printing
Music
Software
Excel
Jira
Confluence
SQL
Python
Colabs
Timeline
Data Analytics Essentials - University of Texas at Austin, and Great Learning.
01-2025
Sr Client Growth Manager
Adobe
06.2019 - Current
Customer Success Manager
ForgeRock
11.2017 - 06.2019
Customer Success Manager
WP Engine
12.2014 - 10.2017
Senior Account Manager
Rackspace Technology
09.2008 - 12.2014
Certificate - Data Analytics Essentials
University of Texas At Austin / Great Learning
MBA -
Baylor University
BBA - Marketing
University of Texas At San Antonio