Daya Broady
Houston ,Texas
Summary
Dedicated and enthusiastic customer service professional with a passion for delivering exceptional service and a commitment to continuous learning and growth.
I possess strong communication skills, a positive attitude, data entry skills, and a genuine desire to help customers.
I am a quick learner and thrive in fast-paced environments. My friendly and approachable demeanor allows me to build rapport with customers and effectively address their needs.
I am eager to contribute my skills and develop my customer service expertise in a dynamic and customer-centric organization.
Overview
3
3
years of professional experience
Work History
Lead Toddler Teacher
The Childrens Learning Center
2023.09 - 2024.05
- Worked with teaching staff to evaluate individual progress and documented progress.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
Lead Teacher
Children's Lighthouse Daycare
2022.09 - 2023.08
- Develop and implement engaging and developmentally appropriate lesson plans and activities.
- Foster a positive and inclusive learning environment that promotes children's social, emotional, cognitive, and physical development.
- Plan and organize daily routines and activities, ensuring a balance between structured learning, playtime, and rest periods.
- Provide individualized attention and support to meet the unique needs and interests of each child.
- Monitor and assess children's progress, documenting observations and maintaining accurate records.
- Communicate effectively with parents, providing regular updates on their child's development and addressing any concerns or questions.
- Collaborate with other teachers and staff members to plan and coordinate events, programs, and parent-teacher conferences.
- Maintain a clean, safe, and organized classroom environment, adhering to health and safety guidelines.
- Model positive behavior and encourage appropriate social interactions among children.
- Continuously seek professional development opportunities to enhance teaching skills and stay updated on best practices in early childhood education.
Picker & Packer
Amazon Fulfillment Center
2021.07 - 2021.12
- Efficiently pick customer orders from designated locations using handheld scanners and pick lists.
- Accurately pack items into appropriate containers, ensuring proper packaging to prevent damage during transit.
- Apply shipping labels and prepare packages for shipment, following packaging guidelines and safety protocols.
- Utilize inventory management systems to track and verify item quantities and locations.
- Collaborate with team members to meet daily productivity targets and ensure smooth workflow.
- Maintain a clean and organized work area, including restocking packing materials as needed.
- Adhere to company policies and procedures, including safety guidelines and quality control standards.
- Participate in regular training sessions to enhance knowledge of products, processes, and safety protocols.
- Communicate any issues or discrepancies to supervisors, ensuring timely resolution.
- Continuously seek opportunities for process improvement and contribute ideas to enhance operational efficiency.
Sales Associate
Petland
2021.01 - 2021.03
- Provide exceptional customer service by greeting and assisting customers with their pet-related inquiries and purchases.
- Offer product knowledge and recommendations based on customer needs, promoting pet care and well-being.
- Utilize effective sales techniques to drive revenue and meet or exceed sales targets.
- Handle cash transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain a clean and organized sales floor, ensuring products are properly displayed and stocked.
- Conduct product demonstrations and educational sessions to inform customers about pet care best practices.
- Handle customer inquiries, complaints, and returns professionally and in a timely manner.
- Collaborate with team members to achieve store goals and foster a positive work environment.
- Stay updated on industry trends, new products, and pet-related information to provide accurate and up-to-date advice to customers.
Education
Associate of Science - Criminal Justice
American International University
05.2025
Skills
- Customer Service
- Communication
- Organization
- Adaptability
- Teamwork
- Attention to Detail
- Data Entry
- Time Management
- Strong computer skills
- Accurate record keeping
Timeline
Lead Toddler Teacher
The Childrens Learning Center
2023.09 - 2024.05
Lead Teacher
Children's Lighthouse Daycare
2022.09 - 2023.08
Picker & Packer
Amazon Fulfillment Center
2021.07 - 2021.12
Sales Associate
Petland
2021.01 - 2021.03
Associate of Science - Criminal Justice
American International University
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