Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Accomplishments
Quote
Generic
Dayalin Zayas

Dayalin Zayas

MIAMI,FL

Summary

Proven track record in enhancing customer satisfaction and teamwork, demonstrated at Macys Department Store and BB&T. Skilled in problem-solving and customer service, consistently exceeded sales targets and expedited loan approvals. Achieved a high level of client retention through exceptional service, contributing significantly to team goals.

Knowledgeable Home Store Ambassador with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Overview

9
9
years of professional experience
1
1

Certification MLO

Work History

Retail Sales Associate

Macys Department Store
02.2019 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Mortgage Loan Officer

BB&T
Miami, Florida
09.2014 - 09.2023
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Education

BBA - Business

University of Miami
Miami, FL
06-1991

High School Diploma -

Kendall Acres Academy
Miami, FL
09-1988

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration

Certification

  • Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
  • While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Macys Department Store
02.2019 - 12.2023

Mortgage Loan Officer

BB&T
09.2014 - 09.2023

BBA - Business

University of Miami

High School Diploma -

Kendall Acres Academy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Documented and resolved customer service concerns which led to many more sales.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Dayalin Zayas