Dayamnara Alvarado
New Rochelle,NY
Summary
Dynamic and results-oriented professional with a proven track record for enhancing customer satisfaction through exceptional communication and problem-solving skills. Leveraged solid organizational abilities and a 'go-getter' attitude to exceed performance benchmarks. Skilled in both team collaboration and independent work, consistently delivering innovative solutions and driving business development. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Maximus
New York, NY
06.2022 - Current
- Performed outbound calling campaigns.
- Answering incoming calls from customers and providing assistance regarding consumers' appointments scheduled with nurses and clinicians.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Developed effective working relationships with team members across multiple departments.
- Prevented key account losses by researching discrepancies and correcting problems.
- Attended regular training sessions on updates and changes within the industry or organization.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to consumers' needs.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Performed follow-up calls as necessary to ensure satisfactory resolution of consumers' inquiries.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every consumer.
Cosmetologist
Freelance
Brooklyn , NY
02.2015 - Current
- Applied makeup to achieve desired day-to-day and special event looks.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Viewed and analyzed skin to recommend individualized treatment.
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Managed to retain returning clientele customer base
Registrar
US Army
Wiesbaden , DE
02.2020 - 02.2021
- IACS Services in a military facility in Germany.
- Produce an installation pass for those authorized access.
- A personnel access verification system
- Observed all secrecy obligations and/or classified
information that may result from military requirements.
Sales Associate/Assistant Sales Manager
Guess Retail
Queens, NY
11.2016 - 07.2019
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
- Developed effective sales team members through highly individualized coaching.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Established action plans for team members and helped each person attain objectives.
- Taught new associates sales tactics and performance improvement techniques.
- Opened and closed store, set up registers and secured cash.
- Supervised sale associates, Merchandise, and Inventory.
- Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Cultivated Strong Business Relationship with customers to drive business development.
Counselor
Camp Deerpark
Cuddebackville, NY
- Lead overnight excursion for 10+ children
- Lead activities such as hiking, outdoor cooking, swimming.
- Maintained an energetic and professional demeanor when interacting with children, parents, and other staff
- Organized and led engaging outdoor activities for campers, fostering teamwork and communication skills.
- Designed and facilitated educational nature walks, enhancing campers' environmental awareness.
Education
Cosmetology -
Carsten Institute of Cosmetology- New York
New York, NY05.2015
High School Diploma -
Brooklyn High School For Music And Theater
Brooklyn NY06.2014
Skills
- Exceptional communication skills
- Motivated self-starter and leader with a 'go-getter' attitude and the ability to quickly grasp new ideas, concepts, methods, and techniques
- Solid organizational and time management skills: proven ability to effectively handle multiple tasks simultaneously and coordinate time effectively
- Great workmanship: skilled in working independently or in a team-based environment
- Great customer service
Languages
Timeline
Call Center Representative
Maximus
06.2022 - Current
Registrar
US Army
02.2020 - 02.2021
Sales Associate/Assistant Sales Manager
Guess Retail
11.2016 - 07.2019
Cosmetologist
Freelance
02.2015 - Current
Counselor
Camp Deerpark
Cosmetology -
Carsten Institute of Cosmetology- New York
High School Diploma -
Brooklyn High School For Music And Theater
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