DAYAMYRA PEREZ FERNANDEZ
Health Services Representative
Miami,FL
Summary
Accomplished Health Services Representative with a proven track record at the Florida Department of Health Miami Dade County, demonstrating exceptional skills in empathetic communication and public health knowledge. Expert in leveraging bilingual capabilities to enhance community health outcomes, achieving significant improvements in disease prevention and health promotion. Customer-focused Services Representative known for productivity and efficient task completion. Possess strong capabilities in communication, problem-solving, and time management which ensure exceptional service delivery. Excel in conflict resolution, customer relationship management, and process improvement to enhance operational efficiency. Utilize active listening, empathy, and patience to build trust and foster positive interactions with clients. Compassionate professional in mental health support, highly productive and efficient in task completion. Skilled in patient care, crisis intervention, and therapeutic communication. Excel at empathy, active listening, and teamwork to provide exceptional support.
Overview
18
18
years of professional experience
Work History
Health Services Representative
Florida Department of Health Miami Dade County
Miami, Florida
07.2023 - Current
- Conducted biometric screenings and health promotion activities.
- Delivered targeted public health services and outreach in Miami-Dade County.
- Focused on detection and prevention of obesity, chronic diseases, and communicable diseases.
- Referred clients to essential primary medical care and community resources as required, ensuring all follow-ups were completed.
- Conducted health promotion activities, including biometric screenings.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Followed up with customers to ensure satisfaction with services received.
ADAP Program Senior Clerk
Florida Department of Health Miami Dade County
Miami, Florida
06.2022 - 07.2023
- Understanding of insurance programs, eligibility, and enrollment, including Medicaid, Medicare part D, and open enrollment through the Affordable Care Act
- In collaboration with community partners provide individualized client-level care coordination services, and other assistance to maintain access to medical care and HIV treatment through the ADAP
- Communicate effectively both verbally and in writing with others and maintain favorable public relations with our partner pharmacy, state, and public relations
- Report and maintain accurate and comprehensive client level data for all clients served
- Maintain accurate client documentation and other pertinent paperwork/reports
- Maintain quarterly communication with all ADAP clients; more frequently if client is not medication adherent
BDC Lead Service Department Call Center
South Motors Honda
Miami, Florida
07.2019 - 06.2022
- Company Overview: Customer Service Miami Florida
- Hiring and staffing
- Coaching and developing existing employees
- Dealing with performance problems and terminations
- Supporting problem resolution and decision-making
- Conducting timely performance evaluations
- Monitoring performance and initiating action to strengthen results
- Tracking and reporting scorecard results to senior management
- Planning and goal setting for future periods
- Customer Service Miami Florida
Registered Behavior Technician, RBT
Escalona’s ABA and Home Services, Inc.
04.2017 - 12.2018
- Responsible for the direct implementation of behavior-analytic services
- Providing direct care to clients in one-on-one or group settings
- Following the behavior reduction and skill acquisition protocols
- Collecting and recording data on clients' progress
- Communicating with clients, parents, caregivers, and supervisors
- Assisting in developing social skills, life skills, and employment skills
- Providing family guidance and support
- Preparing for setbacks and reducing stressors
Youth Care Worker
CHSI
Homestead, Florida
05.2016 - 12.2016
- Company Overview: Homestead Florida
- Responsible for providing support and assistance to youth who need extra help, work with children who have mental health issues, physical disabilities, or other special needs, provide a variety of services including emotional support, medical attention, daily living skills instruction
- Monitoring the wellbeing of children, including observing their behavior and adapting to changes in their needs over time
- Preparing and planning activities that encourage physical activity and promote healthy lifestyles
- Homestead Florida
Receptionist, Administrative Assistant
Radio Station, La Poderosa
Miami, Florida
02.2016 - 05.2016
- Company Overview: Miami, Florida
- Tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors
- Miami, Florida
Waitress, Customer Service, Public Relations
The New Century Supermarket
Miami, Florida
10.2012 - 01.2015
- Company Overview: Miami, Florida
- Miami, Florida
Management Secretary
JParrondo S.A
San Jose, Costa Rica
01.2012 - 09.2012
- Responsible for classified documentation
- Attention to medical clients and workers for the social security funds
- Organizing work material, office, and general tasks
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Administrative Assistant
Escuela Publica
Quito, Ecuador
05.2010 - 12.2011
- Company Overview: Quito Ecuador
- Responsible for maintaining all files on all special needs students
- Assisted in creating programs that allowed special needs students to interact safely with the rest of the student body
- Assisted teachers in developing effective and helpful curriculums for their various classes
- Quito Ecuador
Public Relations Specialist
Folkloric Ballet of Camaguey
11.2009 - 05.2010
- Responsible for connecting a public, private or government organization with its appropriate audience
- Enhancing the company's voice and presence
- Managing media relations
- Writing press releases
- Planning events
- Supporting promotional plans
- Providing responses to the media’s information requests
- Monitoring public opinions of companies using social media, surveys, or polls
Programming Secretary and Legal Services
Cadena Agramonte Radio Station
01.2007 - 11.2009
- Responsible for the daily programming of the radio station and provide notary Services
- Answering and directing phone calls
- Organizing and distributing messages
- Maintaining company schedules
- Organizing documents and files
- Greeting business clients and guests
- Documenting financial information
- Maintaining and ordering office supplies
- Scheduling meetings and conferences
- Assisting executives with project tasks
- Supervising staff and new employees
- Coordinating with other organizations
- Implementing administrative procedures
Education
Certificate -
Psychological First Aid (NCTSN)
12.2024
Certificate -
Mental First Aid USA Adult
03.2024
Certificate -
Mental Health First Aid USA Youth
10.2023
Associate Degree - Nursing
New Profession Technical Institute
01.2023
Certified Dialysis Technician -
Global Medical Institute
01.2020
Certified EKG Technician -
Global Medical Institute
01.2020
Certified Phlebotomist Technician -
Global Medical Institute
01.2020
Certified Nursing Assistant -
International Training Careers
01.2018
PCT (Patient Care Technician) -
International Training Careers
01.2018
Registered Behavior Assistant -
Vida Training Center
Miami, Fl01.2016
Language Course - English
School of Language Candido Gonzalez
Skills
- Active listening
- Empathy
- Empathetic Communication Techniques
- Verbal communication
- Effective Written Communication
- Knowledge of Mental Health Conditions
- Logical Reasoning Skills
- Problem solving
- Collaborative Decision Making
- Privacy Law Compliance
- Crisis Management
- Cultural Awareness
- Electronic Health Records
- Effective Use of Scheduling Tools
- Effective Communication Technologies
- Collaborative Problem Solving
- Emotional Regulation
- Data Collection and Documentation
- Public Health Knowledge
- Understanding of Regulatory Standards
- Clear Communication Skills
- Effective Time Management
- Conflict Resolution Skills
- Strong Interpersonal Skills
- Bilingual (English, Spanish)
- Strong work ethic
- Computer skills
- Data processing
- Documentation and reporting
- Service scheduling
- Program follow-up and assessment
- Attention to detail
- Data entry
- Records maintenance
- Multitasking and organization
- Team player mentality
- Listening skills
References
Available upon request
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Health Services Representative
Florida Department of Health Miami Dade County
07.2023 - Current
ADAP Program Senior Clerk
Florida Department of Health Miami Dade County
06.2022 - 07.2023
BDC Lead Service Department Call Center
South Motors Honda
07.2019 - 06.2022
Registered Behavior Technician, RBT
Escalona’s ABA and Home Services, Inc.
04.2017 - 12.2018
Youth Care Worker
CHSI
05.2016 - 12.2016
Receptionist, Administrative Assistant
Radio Station, La Poderosa
02.2016 - 05.2016
Waitress, Customer Service, Public Relations
The New Century Supermarket
10.2012 - 01.2015
Management Secretary
JParrondo S.A
01.2012 - 09.2012
Administrative Assistant
Escuela Publica
05.2010 - 12.2011
Public Relations Specialist
Folkloric Ballet of Camaguey
11.2009 - 05.2010
Programming Secretary and Legal Services
Cadena Agramonte Radio Station
01.2007 - 11.2009
Certificate -
Psychological First Aid (NCTSN)
Certificate -
Mental First Aid USA Adult
Certificate -
Mental Health First Aid USA Youth
Associate Degree - Nursing
New Profession Technical Institute
Certified Dialysis Technician -
Global Medical Institute
Certified EKG Technician -
Global Medical Institute
Certified Phlebotomist Technician -
Global Medical Institute
Certified Nursing Assistant -
International Training Careers
PCT (Patient Care Technician) -
International Training Careers
Registered Behavior Assistant -
Vida Training Center
Language Course - English
School of Language Candido Gonzalez
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