Anna Alvarez
San Jose,CA
Summary
Highly motivated Health Service Representative with a passion for providing outstanding customer service. Proven ability to efficiently handle calls and resolve issues in a timely manner. Strong communication and interpersonal skills ensure effective collaboration with both patients and healthcare professionals. Seeking to utilize my expertise and contribute to the success of a dynamic healthcare organization.
Overview
17
17
years of professional experience
Work History
Health Services Representative
County of Santa Clara
06.2014 - Current
- Experience in a high-volume call center, responding to an average of 60+ inquiries daily, providing exceptional customer service and resolving issues promptly and effectively.
- Collaborated with healthcare providers to schedule and coordinate appointments, ensuring patients received timely and quality care.
- Conducted detailed verification of insurance coverage and benefits, accurately updating patient records to maintain reliable and up-to-date information.
Healthcare Administrator
Grace Chiropractic
08.2007 - 05.2014
- Managed and executed daily administrative tasks, including data entry, filing, and document management, to ensure smooth operations and efficient workflow.
- Conducted thorough quality checks and audits on financial records and transactions, minimizing errors and ensuring compliance with regulatory requirements.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency, resulting in a 20% reduction in turnaround time.
- Utilized advanced software systems and tools to analyze and interpret complex data sets, facilitating accurate decision-making and enhancing overall performance.
Education
Master in Business Administration and Master in Health Science - Healthcare Administration and Management
Trident University International
Cypress, CA07.2013
Bachelor of Science in Business Administration and Management -
San Jose State University
San Jose, CA05.2011
Skills
- Computer Applications in Healthcare
- Healthlink 2013
- Appointment Plus
- Aspect
- Microsoft Office 2013
- Word, Excel, Access, PowerPoint, Outlook
- Insurance Verifications
- Medicare
- Availity
- VHP
- Santa Clara Family Health Plan
- United Healthcare
- Kaiser
References
- Jennifer Jones, Supervising HSR II, Santa Clara County, 1876 Senter Road, San Jose, CA, 95112, (408) 977-8419
- Delia Castro, Supervising HSR II, Santa Clara County, 2325 Enborg Lane, San Jose, CA, 95128, (209) 204-9842
- Julissa Parkourana, Supervising HSR II, Santa Clara County, 1876 Senter Road, San Jose, CA, 95112, (408) 977-8481
Languages
Chinese (Cantonese)
Professional Working
Timeline
Health Services Representative
County of Santa Clara
06.2014 - Current
Healthcare Administrator
Grace Chiropractic
08.2007 - 05.2014
Master in Business Administration and Master in Health Science - Healthcare Administration and Management
Trident University International
Bachelor of Science in Business Administration and Management -
San Jose State University