Dayan Cabrera
Hialeah,FL
Summary
Senior Universal Banker with more than 4 years of Banking experience and 6+ years providing excellent Customer Service, assessing Daily Financial Activities, and Cash Handling. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Ready to take on new challenges providing attention to detail and commitment to excellence.
NMLS #3453624
Overview
8
8
years of professional experience
Work History
Senior Universal Banker
First Horizon Bank
Miami, FL
12.2022 - Current
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
Financial Specialist III
BankUnited
Blue Lagoon Drive, Florida
07.2022 - 12.2022
- Maintained and revised policy procedures for general operation of compliance program.
- Implemented database and document processing compliance with applicable regulations and company policies targeted towards prevention of money laundering and unethical practices.
- Comply with KYC - Relationship Assessment, Domicile, Know Your Customer, and Product/ Account Selection & Expected Transactional Activity.
Universal Banker
Truist Bank
Miami, FL
02.2020 - 07.2022
- Providing help to new and existing clients open accounts, resolve issues related to online banking services, and navigate the website.
- Assists and provide information to support Suspicious Activity Reports (SAR), Currency Transaction Reports (CTRs), or equivalent for regulatory filling.
- Experience referring credit and debit cards, updating account, and helping clients get the best deals available to them.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Financial Service Specialist
Truist Bank
Hialeah, FL
02.2018 - 02.2020
- Maintained a strong investigative skills; the ability to work independently, demonstrated Banking and Compliance knowledge.
- Offering every customer exceptional service levels by remaining friendly and professional during every transaction.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%
- Always looking for better ways to increase the amount of customer referrals per day without decreasing its quality.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Cashier and Customer Service
Fresco y Mas
Hialeah, FL
01.2017 - 03.2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Customer Service Associate
Target
Hialeah, FL
01.2016 - 12.2016
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Completed multiple tasks, improving my overall performance in different sections of the store.
Education
ANTI MONEY LAUNDERING CERTIFIED ASSOCIATE (AMLCA)
02.2022
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2016
Skills
- Data Analytic
- Computer Skills
- Due Diligence
- Analytical Skills
- Bilingual
- Security understanding
- Money handling
- Financial processes understanding
- Decision-making
- Experience in leadership
Timeline
Senior Universal Banker
First Horizon Bank
12.2022 - Current
Financial Specialist III
BankUnited
07.2022 - 12.2022
Universal Banker
Truist Bank
02.2020 - 07.2022
Financial Service Specialist
Truist Bank
02.2018 - 02.2020
Cashier and Customer Service
Fresco y Mas
01.2017 - 03.2018
Customer Service Associate
Target
01.2016 - 12.2016
ANTI MONEY LAUNDERING CERTIFIED ASSOCIATE (AMLCA)
High School Diploma -
Westland Hialeah High School
Similar Profiles
TAJ MARSHALLTAJ MARSHALL
VP, Banking Center Manager III at First Horizon BankVP, Banking Center Manager III at First Horizon Bank
Kyla HerrellKyla Herrell
Senior Customer Solutions Rep at First Horizon BankSenior Customer Solutions Rep at First Horizon Bank
Shirnell PettyShirnell Petty
Branch Operations Coordinator at First Horizon BankBranch Operations Coordinator at First Horizon Bank
Emir MirandaEmir Miranda
Universal Banker at First Horizon BankUniversal Banker at First Horizon Bank
Dayron AcevedoDayron Acevedo
Warehouse Worker at Brito CargoWarehouse Worker at Brito Cargo