Melissa Castro
Elkhart,IN
Summary
Bilingual individual seeking opportunity to expand experience in many fields by utilizing skills and knowledge in client service to provide excellent service to others.
Overview
12
12
years of professional experience
Work History
Senior Universal Banker
Centier Bank
07.2017 - Current
- Balanced teller drawers and ATM cash.
- Opened checking, savings, CD, or retirement accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored new staff to maximize performance, efficiency and compliance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Accurately processed routine financial transactions such as deposits, withdrawals,cash advances, and payments for customers.
- Completed monthly operational tasks and audits.
Teller Associate
KeyBank National Association
01.2017 - 07.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Softlines Supervisor
Sears
10.2015 - 01.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Interviewed and hired several associates to strengthen team.
Cashier/Fine Jewelry Consultant
Sears
10.2014 - 10.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store opening and closing procedures as per company guidelines.
- Processed credit card applications for customers.
Cashier
Wendys
03.2012 - 08.2014
- Operated cash register for cash or credit card transactions.
- Prepared their sandwich and other food orders.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, INSkills
- Customer Satisfaction
- Problem Resolution
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Active Listening
Timeline
Senior Universal Banker
Centier Bank
07.2017 - Current
Teller Associate
KeyBank National Association
01.2017 - 07.2017
Softlines Supervisor
Sears
10.2015 - 01.2017
Cashier/Fine Jewelry Consultant
Sears
10.2014 - 10.2015
Cashier
Wendys
03.2012 - 08.2014
High School Diploma -
Elkhart Memorial High School