Dayan A Inclán
Siloam Springs,AR
Summary
Proven leader with a track record of making critical decisions under pressure, effectively trained flight nurses and educated healthcare providers across 25 Oklahoma State Correctional Facilities at Air-Evac Lifeteam. Achievements include recovering over $75K for WEST INTERACTIVE CORP and achieving annual personnel cost reductions of $56K at CLARKSON HOSPITAL. Core competencies in team leadership, communication, and financial performance enhancement support a commitment to driving operational success.
Overview
35
35
years of professional experience
Work History
Certified Flight Paramedic
Air Evac Lifeteam - Global Medical Response
O'Fallon, MO
11.2011 - Current
- FP-C: Nationally Certified Flight Paramedic.
- Flight Nurse Preceptor
- Area Flight Paramedic
- Base Clinical Lead: Base staff education facilitator.
- Chosen to provide continuing education classes to the health care providers for all 25 Oklahoma State Correctional Facilities.
- Performed triage duties in order to prioritize treatment based on severity of illness or injury.
- Communicated regularly with ground based healthcare providers while en route to update them on patient status.
- Responded quickly and effectively to any changes in patient condition during flights.
Assistant Supervisor
Emergency Medical Services Authority
Tulsa, OK
01.2006 - 01.2012
- Competition Team Coordinator.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Conducted regular meetings with team members to discuss progress towards goals.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Shift Supervisor
STARBUCKS COFFEE CO
Omaha, NE
07.2005 - 12.2005
- Trained new employees on company policies and procedures.
- Assisted customers with product selection when needed.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Critical Care Technician
NEBRASKA MEDICAL CENTER
Omaha, NE
01.2003 - 08.2004
- Monitored cardiac rhythm strips and reported any changes to the medical team.
- Carried out daily rounds on assigned patients ensuring that they are comfortable at all times .
- Communicated effectively with physicians, nurses, therapists, social workers, pharmacists, dietitians regarding patient's status .
Global Services Project Manager
WEST INTERACTIVE CORP
Omaha, NE
01.2001 - 01.2003
- Recovered over $75K in lost revenue from various AT&T clients due to unbilled minutes within the first 4 months of employment.
- Conducted regular meetings with clients to review progress, address any issues or concerns, and provide updates.
- Reviewed customer feedback regarding services provided by the organization and took appropriate action based on findings.
Quality Enhancement Premier Trading Representative
TD Ameritrade Holding Corp.
Omaha, NE
06.2000 - 07.2001
- Responsible for developing, monitoring, and motivating representatives from Ameritrade's Premier Brokerage Group, creating risk management awareness, which enhanced performance for 55 Premier Brokers.
- Chosen as one of a select few to assist managers in developing broker knowledge, professionalism, performance, and workplace morale.
Trade Support Specialist
TD Ameritrade Holding Corp.
Omaha, NE
05.1999 - 06.2000
- Selected to operate as client retention representative.
- Selected to function as new employee mentor and preceptor.
- Provided technical support to customers via phone and email.
- Provided guidance to junior members of the team on best practices.
Dialysis Technician
NEBRASKA HEALTH SYSTEM
Omaha, NE
01.1996 - 01.2000
- Selected by area managers to travel within 75-mile radius to three rural care sites to train new staff.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Provided education about kidney disease management techniques to both patients and family members.
General Manager
CARMELO CORPORATION
Omaha, NE
01.1994 - 01.1996
- Established new method of ordering and utilizing inventory, reducing first year overhead by 15% resulting in revenues of $550K.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Cardiac Monitor Technician
CLARKSON HOSPITAL
Omaha, NE
01.1991 - 01.1994
- Established 12 hour staffing schedule, reducing personnel cost by approximately $56K annually.
- Provided assistance during emergency situations by providing accurate readings from the monitor quickly.
- Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
- Responded quickly to any alarms generated from the monitors in order to assess potential problems.
- Collaborated with other healthcare professionals such as nurses, physicians, or technicians to provide optimal care for patients.
- Identified potential issues with the patient's ECG tracing before they become critical situations.
Guest Services Supervisor
MARRIOTT HOTEL
Omaha, NE
01.1990 - 12.1993
- Provided guidance and support to junior staff members when required.
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
Education
Master of Arts - Ordanizational Leadership
Nelson University
Waxahachie, TX05-2027
Bachelor of Science - Human Resources Development
University Of Arkansas, Fayetteville
Fayetteville, AR12-2024
Some College (No Degree) - EMS Education
Creighton University Medical Center
Omaha, NESome College (No Degree) - English Literature And Linguistics
University Nebraska
Lincoln, NESkills
- Strong communication skills while performing lifesaving tasks
- Ability to make critical decisions under pressure
- Proven ability to lead and direct teams
- Public speaking
- Ability to build robust interdepartmental relationships
- Emergency management
- Conducting Informative lectures
- Track record of encouraging individuals around me
Timeline
Certified Flight Paramedic
Air Evac Lifeteam - Global Medical Response
11.2011 - Current
Assistant Supervisor
Emergency Medical Services Authority
01.2006 - 01.2012
Shift Supervisor
STARBUCKS COFFEE CO
07.2005 - 12.2005
Critical Care Technician
NEBRASKA MEDICAL CENTER
01.2003 - 08.2004
Global Services Project Manager
WEST INTERACTIVE CORP
01.2001 - 01.2003
Quality Enhancement Premier Trading Representative
TD Ameritrade Holding Corp.
06.2000 - 07.2001
Trade Support Specialist
TD Ameritrade Holding Corp.
05.1999 - 06.2000
Dialysis Technician
NEBRASKA HEALTH SYSTEM
01.1996 - 01.2000
General Manager
CARMELO CORPORATION
01.1994 - 01.1996
Cardiac Monitor Technician
CLARKSON HOSPITAL
01.1991 - 01.1994
Guest Services Supervisor
MARRIOTT HOTEL
01.1990 - 12.1993
Bachelor of Science - Human Resources Development
University Of Arkansas, Fayetteville
Some College (No Degree) - EMS Education
Creighton University Medical Center
Some College (No Degree) - English Literature And Linguistics
University Nebraska
Master of Arts - Ordanizational Leadership
Nelson University
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