Dayan Montoya
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Staff Member
Publix
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06.2023
High School Diploma -
Miami Senior High School
Miami, FL06.2021
Skills
- Bank Procedures
- Conflict Management
- Communication
- Active Listening
- Leadership
- Multitasking and Time Management
- Patience
- Willingness to Improve
Languages
Italian
Limited Working
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Staff Member
Publix
05.2018 - Current
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Senior High School