Dayana Banos
Miramar,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Moon Plastic Surgery
Miami , FL
09.2021 - Current
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
Customer Service Manager
Avana Plastic Surgery
Miami , FL
12.2018 - 04.2020
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Developed and implemented strategies for providing excellent customer service experience.
Education
High School Diploma -
Hialeah High School
Hialeah, FL05-2015
Skills
- Upselling
- Promotional support
- Product Sales
- Payment Processing
- Contract Preparation
- Customer Needs Assessment
- Client Account Management
- Sales Development
- Merchandising understanding
- Problem-solving skills
- Excellent communication skills
- Outgoing Personality
- Problem-Solving
- Relationship Building
- Professional Demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Sales Associate
Moon Plastic Surgery
09.2021 - Current
Customer Service Manager
Avana Plastic Surgery
12.2018 - 04.2020
High School Diploma -
Hialeah High School
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