Dayana Cafa
Sparta,NJ
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Personal Banker
Wells Fargo
Newton, NJ
06.2023 - Current
- Backed up teller team by handling needs of new and existing customers at main counter.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Collected customer information and completed new account forms.
- Verified customer identity and reviewed documentation for accuracy.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer payments and account setup charges.
- Explained account terms and conditions to customers.
Staffing Coordinator
Clean Team
Sparta, NJ
04.2023 - 02.2024
- Negotiated competitive salary packages for candidates, balancing client budget constraints and candidate expectations for optimal outcomes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Generalist
Lowe's Home Organization
Paterson
02.2017 - 03.2023
- Weekly Payroll Administration for 150-200 employees through UKG/KRONOS
- Benefits Administrator supporting employees with benefit package
- Support store leadership through administration reporting
- Partnered with management on staffing, onboarding, orientations, scheduling, training, compliance and payroll
- Handled worker's compensations and general liability
- Plans and support in-store events (e.g
- Safety and employee appreciation activities) sponsored by Lowe's
- Track and administer compliance activities, such as first aid and spill kits, and health and safety activities and processes
- Maintain physical documents for I-9 recertification, employee health and safety posters, employee documents, garnishment forms, mail, faxes, etc
- Process termination same-day pay, distribute money network cards to associates for pay, route garnishments to Associate Care Center, and manages Equifax forms for payroll.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Administrative Assistant/Cash Office
Lowe's Home Organization
Paterson
06.2007 - 02.2017
- Work Cash office and Book Keeping for Fortune 500 company with $60-80 Million per year revenue
- Reconciled deposits and ordered cash change for store as needed
- Found resolutions for chargebacks/Communicated with customer to find the best solution for them
- Worked on Daily Summary and researched any shortage/overage more than $5.00
- Communicated effectively with Loss Prevention
- Answered customer's questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Educated customers on product and service offerings
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the need of multiple customer simultaneously in a fast paced retail environment
- Communicated store policy violations to the leadership team in a timely manner
- Built and maintained effective relationships with peers and upper management
- Worked on scheduling employees through Kronos program.
Administrative Assistant
Planet Aid
Fairfield
03.2014 - 05.2016
- Covered front desk consisting of routing all incoming calls and mailing invoices
- Entered all sales orders requests for NJ, PA and NY locations
- Handled daily invoices, direct bills and salesman transfers for NJ warehouse for daily release of sales orders
- Assisted in preparation for fundraising, and for weekly drivers and warehouse meetings
- Managed payroll for all employees
- Maintained excellent communication between myself and upper management
- Effectively completed new tasks assigned with minimal training
- Fluent with Microsoft office and Excel applications
- Ability to work independently and with a team
- Responsible for Human Resource functions within department.
Education
Bachelor of Science - Psychology
12.2025
Diploma -
06.2005
Skills
- Employee Relation
- Hr Generalist
- Account Maintenance
- Accounting and Finance
- Client Relationship Management
- Hr Assistant
- ADP
- Fmla
- Kronos/UKG
- Workday
- Performance management
- Employee relations
- Benefits administration
- Talent acquisition
- Recruiting
- Payroll management
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Customer service
- Microsoft Power point
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker - Wells Fargo
06.2023 - Current
Staffing Coordinator - Clean Team
04.2023 - 02.2024
HR Generalist - Lowe's Home Organization
02.2017 - 03.2023
Administrative Assistant - Planet Aid
03.2014 - 05.2016
Administrative Assistant/Cash Office - Lowe's Home Organization
06.2007 - 02.2017
Montclair State University - Bachelor of Science, Psychology
John F. Kennedy High School - Diploma,