JESSIE CARLO NIKKO LEDESMA
Coatesville,PA
Summary
I am a dedicated professional with over three and a half (3.5) years of experience in the BPO industry as a Customer Care and Technical Support Specialist along with over nine and a half (9.5) years of working in finance as a Supervisor and as a Banker for one of the most well known Banks in the United States. I am a fast learner and a motivated leader with a proven track record of success in my field of work. I am also bilingual and highly proficient in speaking and writing in both of the languages that I use.
Overview
13
13
years of professional experience
Work History
Personal Banker
KeyBank National Association
04.2020 - Current
Ophthalmic Lab Technician/ Lab Manager
Pearle Vision
08.2013 - Current
Supervisor
KeyBank National Association
04.2014 - 03.2020
Inbound CSR
Teletech Customer Care Management Phils., Inc
11.2010 - 07.2013
Education
B.S - Physical Therapy
University of Perpetual Help System
2009
Secondary Diploma - undefined
Carmona National High School
2007
Diploma - undefined
Carmona Elementary School
2003
Skills
- Strong Finance Background with Efficiency in Sales and Numbers
- Several years of supervisory/ leadership roles with multiple companies
- Over 9 years of Financial Background and highly knowledgeable in conducting KYC and Chex Systems
- Several years of Supervisor experience with a track record of helping every member of the team improve and progress with their work/ career
- Strong ability to sell and upsell products and services
- Strong experience in Fraud, Risk Management, and understanding Red Flags
- Conducts and investigates Fraud Claims and Disputes on a regular basis
- Very complex attention to detail in relation to point of sales and transactions
- Background in Inbound Customer Service calls that specialize in General inquiries, Billing, Credit Management, and Technical support Inquiries
- Attention to detail in conducting Inbound and Outbound calls from previous Call Center experience
- Strong problem-solving ability
- Proficient in Microsoft Software
- Personal Coaching
- Sell Services
- Credit and Debit Card Processing
- Dedicated to process improvement
- Continuous Top Performer as a Banker for both Commercial and Personal Accounts
- Technical Improvement Knowledge
- Team Collaboration
- Employee Recruitment
- Company Process Evaluation
- Quality Control Analysis
- Reading Comprehension
- Client Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Personal Banker
KeyBank National Association
04.2020 - Current
Supervisor
KeyBank National Association
04.2014 - 03.2020
Ophthalmic Lab Technician/ Lab Manager
Pearle Vision
08.2013 - Current
Inbound CSR
Teletech Customer Care Management Phils., Inc
11.2010 - 07.2013
B.S - Physical Therapy
University of Perpetual Help System
Secondary Diploma - undefined
Carmona National High School
Diploma - undefined
Carmona Elementary School
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