DAYANA DAGRAIN
Brooklyn,NY
Summary
Working as an cashier and Customer Service Agent with 3 years of experience, a dedicated motivated professional with a drive to provide remarkable service. A true people person who enjoys resolving issues and understands the importance of corporate branding and customer satisfaction at all times to achieve success. Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 2 years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to 70 pounds and handling personal passenger luggage and baggage.
Overview
7
7
years of professional experience
Work History
Cashier
FOX BEAUTY SUPLLY
10.2021 - Current
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed returned items in accordance with store policy.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Wheelchair Agent
Towne Park Ltd.
07.2019 - 11.2020
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.
- Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.
- Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
- Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance. - Greets passengers in a friendly and courteous manner.
- Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
- Communicates instructions and special services to gate agent or other personnel for passengers with special needs.
- Gathers wheelchairs in the concourse and returns them to the staging area for use.
- May assist in arranging ground transportation.
- Ensure all mobility impaired passengers are given adequate service.
- Coordinate between Wheelchair Staff and Baggage porter provider.
- Transport passengers out of Customs area to the meet and greet lobby area. (located at arrival level)
- Transport passengers to their connecting flights/terminals when appropriate.
- All other duties as assigned.
Wheelchair Dispatcher & Agent
Healthcare Services Group
06.2017 - 05.2019
- Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
- Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
- Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
- Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
- Responsible for filling in for Wheel Chair agents as necessary
- Reviewed daily sales transactions and analyzed for errors.
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.
- Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.
- Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
- Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.
Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
Education
Associate of Science - CNA
FTC TRAINING CENTRE
Florida, United States03.2023
High School Diploma -
COLLEGE COEUR DE JESUS
HAITI 07.2016
Skills
- Microsoft Word, Excel, Access
- Outlook, and PowerPoint,
- Data entry
- SQL server 2016
- Documentation
- Quality assurance
- Record keeping
- Technical support
- Loading and unloading protocols
- Documentation ability
- Assembly procedures
- Equipment operation
- Quality assurance standards
- Customer service
- Team building
- Staff supervision
- Cash management
Timeline
Cashier
FOX BEAUTY SUPLLY
10.2021 - Current
Wheelchair Agent
Towne Park Ltd.
07.2019 - 11.2020
Wheelchair Dispatcher & Agent
Healthcare Services Group
06.2017 - 05.2019
Associate of Science - CNA
FTC TRAINING CENTRE
High School Diploma -
COLLEGE COEUR DE JESUS
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