Julia Lado
Darby,PA
Summary
I want a highly rewarding career, where I can use my skills and knowledge for organizational and personal growth. Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Live Casino &Hotel
Philadelphia, PA
08.2024 - Current
- Issued room keys and escort instructions to bellhops.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided excellent customer service while upholding company policies.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Ensured that all safety regulations were followed according to company standards.
- Transmitted and received messages using telephones or telephone switchboards.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Verified customer credit to establish payment method for accommodations.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Arranged tours, taxis or restaurant reservations for customers.
- Provided information about hotel amenities, services, and local attractions.
- Posted incidental charges to ledgers, manually or by using computers.
FLIGHT ATTENDANT
Piedmont Airlines
Philadelphia, PA
04.2017 - 05.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
CUSTOMER SERVICE AGENT
Piedmont airline
Louisville
11.2015 - 04.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Utilized strong problem-solving skills to quickly identify and address customer issues
RAMP AGENT
Envoy Air
Louisville
10.2014 - 11.2015
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo
- Guided aircraft into and out of parking positions using hand signals
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area
CATERING
Indiana university southeast
New Albany
01.2013 - 01.2014
- Actively participated in planning menus for restaurant and for event catering
- Developed customized solutions catering to clients' unique credit requirements while adhering to regulatory standards
- Made arrangements for and coordinated catering for in-office events and meetings
- Developed expertise in preparing specialty pizzas, catering to diverse dietary preferences and restrictions
- Organized company events and meetings, including venue selection, catering coordination, and agenda distribution
ASSISTANT RESTAURANT MANAGER
Shah's Mongolian grill
Louisville
01.2012 - 01.2013
- Cashier, customer service, Performs opening and closing the restaurant
- Ordering supplies
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Immediately resolved issues with patrons by employing careful listening and communication skills
Education
Atherton High School
Louisville, KY05.2012
Justice and public safety
Sullivan University
Louisville, KYJefferson Community and Technical College
Skills
- Microsoft Word, Excel, Access
- PowerPoint, Lexis-Nexis, Adobe
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Food and Beverage Service
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- Cultural Awareness
- Leadership Qualities
- Passenger Assistance
- Emergency Situations Management
- Interpersonal communications
- FAA Regulations
- Passenger safety management
- Multilingual Skills
- Guest Services
- Relationship Management
- Cleanliness and sanitation
- Food and beverage preparation
- Sales expertise
- Report Generation
- Team Oversight
- Ticket verification
- Team Leadership
- Creative Thinking
- Training and Development
- Passenger Interaction
- Automated telephone systems
- Credit and cash payments
- Registration
- Financial records oversight
- Conflict and issue documentation
- POS systems
- Inventory oversight
- Guest accommodations
- Conflict management
- Listening skills
- Administrative support
- Front office support
- Microsoft office
- Customer service
- Reservation systems
- Foreign languages
- Hospitality service expertise
Languages
Arabic - Native or Bilingual, English - Native or Bilingual
Hobbies and Interests
Volunteer-Big Brother/ Big Sister Organization, Traveling -Exploring exotic countries, Born in Sudan, Lived in Syria, Now Living in America, Sports- Soccer and basketball
Timeline
Front Desk Agent
Live Casino &Hotel
08.2024 - Current
FLIGHT ATTENDANT
Piedmont Airlines
04.2017 - 05.2024
CUSTOMER SERVICE AGENT
Piedmont airline
11.2015 - 04.2017
RAMP AGENT
Envoy Air
10.2014 - 11.2015
CATERING
Indiana university southeast
01.2013 - 01.2014
ASSISTANT RESTAURANT MANAGER
Shah's Mongolian grill
01.2012 - 01.2013
Atherton High School
Justice and public safety
Sullivan University
Jefferson Community and Technical College