Thomas Eyong Kima
Hughesville,MD
Summary
To be a part and associate with a well-established company that will contribute and provide opportunities for career development and in effect treat the company's valued customers with a high sense of responsibility, excellence, and commitment
Over Six years' experience in the customer service field. Effective communicator, attentive listener, and patient. Ability to work under pressure. Mentally and physically fit and can stand for long hours
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Sawgrass Marriott golf resort
09.2023 - Current
- Greet and welcome guests on arrival
- Look up reservations and perform check-in and out procedures
- Provide information about hotel and surroundings to guests
- Operate computer programs and multi-line phone systems
- Identify Marriott Tier members and offer benefits
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Receptionist
Chariot Hotel
06.2019 - 01.2023
- Greet hotel guests; answer any questions or concerns
- Provide an outstanding guest experience
- Maintain an orderly front desk
- Operate computer programs and multi-line phone systems
- Maintain guest records and book reservations
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
BELL MAN
Eta Palace Hotel
01.2016 - 03.2019
- Provides information to guests about the hotel facilities and services
- Assist guests checking in or out with their baggage, answering questions, making deliveries
- Monitor cleanliness of public facilities such as rest rooms, pool area, and entrances, Stock with supplies as needed
- Ensure that the Bell Desk is attended at all times
- Recognizes customers immediately with a warm and hospitable welcome
- Responds to inquiries with accurate information regarding location specific features and services
- Coordinates with Guest Services staff regarding daily VIP arrivals and special guests
Education
BSc -
Business Administration
01.2015
General certificate of education GCE ADVANCE LEVEL -
01.2012
Skills
- Work Early Hours
- Team Player
- Diversity/Ethics
- Self-Motivated
- Client Development
- Flexible
- Customer Service
- Time Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
Summary Qualification
- Over Six years' experience in the customer service field.
- Effective communicator, attentive listener, and patient.
- Ability to work under pressure.
- Mentally and physically fit and can stand for long hours
Its Skills
- Microsoft Office package; Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
Additional Information - References
Available on request.
Language Skills
- English
- French
Personal Information
- Date of Birth: 10/02/89
- Nationality: Cameroonian
Attributes
- Dedication
- Sincerity
- Hard work
- Loyalty
Timeline
Front Desk Agent
Sawgrass Marriott golf resort
09.2023 - Current
Receptionist
Chariot Hotel
06.2019 - 01.2023
BELL MAN
Eta Palace Hotel
01.2016 - 03.2019
BSc -
Business Administration
General certificate of education GCE ADVANCE LEVEL -
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